Supply Chain Fulfillment

Overview

Does your fulfillment operations comprise a major chunk of your supply chain, involving interaction with several stakeholders? Nothing pleases customers more than receiving orders at the right time and right place. Therefore, order fulfillment has a critical impact on the consumer’s buying experience. This is where Infosys BPM sets itself apart. With our unique supply chain offering, we address crucial aspects of both supply chain planning and comprehensively.

Focus Areas

The major supply chain fulfillment challenges within an organization include:

• Poor demand and inventory visibility
• High cost of logistics
• Inaccurate forecasting
• Lack of coordination between demand and supply value chains
• Poor management of product returns and asset recovery
• Obsolescence and shrinkage of inventory
• Bullwhip effect along the supply chain

Our Offerings

We support core functions in forward and reverse logistics to minimize your investment in working capital, enhance customer satisfaction, and reduce revenue leakage. The supply chain fulfillment services offered cover all phases, right from the supply chain planning to product return phase.

Supply chain visibility (SCV) solution

Realizing the need for an integrated view of supply chain operations, our supply chain visibility (SCV) solution provides you a dashboard with end-to-end visibility. It supports root-cause analysis, proactive and collaborative decision making, and resolution tracking.

Business outcomes

The benefits your organization can accrue with our transformational fulfillment solutions include:

• Standardization/centralization of supply chain processes across regions, resulting in reduced days’ sales of inventory (DSI)
• Administration of trade-offs between inventory and logistics costs, and trade-offs pertaining to inventory and on-time delivery
• Real-time optimization of the supply chain due to greater visibility and control
• Identification of trends based on order inputs, leading to accurate master production schedule (MPS) and improved forecast accuracy
• Efficient utilization of investments in infrastructure and technology