Insurance

Service Offerings

Infosys BPM offerings for property and casualty (P&C) insurers

Today, property and casualty insurers face burgeoning cost of operations, high customer churn rates (personal lines), and ever increasing competition in launching newer and more innovative products, with quicker time to market. At Infosys BPM, we have found that our clients have been able to address some of these challenges by engaging us for end-to-end transformation-based services, rather than process-based outsourcing. Our P&C practice has more than 700 professionals delivering business process services to over 10 clients across the US, Europe, Canada, Australia and Brazil, in more than more than 15 languages.

We have augmented our BPM services through partnership with best-of-breed, core P&C insurance platform vendors. These are backed by our flexibility in delivery and operating models (at client locations, near their locations, at Infosys locations) as well as commercial models (transaction- or outcome-based).

Our offerings

Infosys BPM offers business process support services that span the P&C value chain. We provide support across insurance business processes as well as non-insurance activities such as lead generation and F&A. Our professionals have significant experience across clients' homegrown core insurance platforms developed on mainframe and Web-based technologies, as well as commercial off-the-shelf (COTS) core insurance platforms to deliver business process support services:

New business

Underwriting

Policy administration

Claims

Catastrophic modeling support (experience across AIR and RMS tools)

Actuarial services

Statutory and management reporting

Contact center

Finance and accounting

Intermediary (brokers/MGAs/ cover holder) support

How Infosys BPM delivers value to property and casualty (P&C) insurers

Infosys BPM has delivered continuous process and productivity improvements across the P&C insurance value chain. Our transformation initiatives have helped clients reduce their operational costs, and increase their revenues and profits.

Integrated BPM and transformation solution to multiply value

Significant decrease in cost of underwriting for a P&C insurer

4-pointimprovement in combined ratio for a US-based insurer

Reduction of claims FNOL AHT for a Fortune 100 insurer

Significant reduction in operational expenses for a leading insurance broker

The Infosys BPM advantage

We help you create superior processes, operations and systems – with the scale you need, and the agility you want. The benefits: you will be better positioned to react faster to market demands, increase customer retention, increase time to market for quote and policy issuance, reduce claims leakage, and provide superior services to policy owners, intermediaries, partners, and distributors.

Experience across major lines of business: We have worked with businesses specializing in commercial, personal, accident and health, and specialty insurance. We have significant experience in delivering support for both individual and group insurance business.

Highly efficient underwriting, policy administration and claims processing services: We help businesses improve underwriting productivity and claims processing velocity, and achieve operational excellence. Our areas of expertise include indexing, new business, quote generation and underwriting support, intermediary management, policy production, and policy administration (endorsements, cancellations, renewals, and reinstatement).

Powerful analytics that enhance services: Our analytics provide actionable intelligence that can support your decisions in product pricing and customer segmentation. We also provide insights that trace risk, loss and profitability.

Niche services that deliver a competitive edge: You can leverage our expertise in areas such as Lloyds of London processing. We have highly skilled teams that specialize in CAT modeling support (catastrophic exposure analysis, statement of value preparation, data fixing and cleansing), actuarial services (reserving support, price monitoring), and loss control (administration of survey data).

Support services for brokers / managing general agents (MGAs) / intermediaries: We accelerate quote generation, quick quotes, broker statement of account (SOA) reconciliation, license approvals, cover holder management, and income audit.

Cloud-based delivery: We have strong alliances with industry-leading policy administration system (PAS) and claims solutions providers. This enables us to create various operating models such as platform-as-a-service (PaaS) and commercial models (transaction-based, price per policy).

Integrated consulting, IT, and BPM services: Our domain experts have helped clients transform their businesses and create shared service centers (SSCs) that make their operations more agile.

Read our client testimonials

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