Service Industry BPM Services

Navigate Your Next

Infosys BPM's services practice is focused on industries such as - Hospitality, Real Estate, Professional Services, and Transportation and Logistics. We have a Center of Excellence (CoE) for each sector to develop industry-specific solutions and identify nuances of enterprise transactional processes. In addition, the CoE designs training modules to train and certify our professionals before starting client operations.

BPM and Digital Transformation
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Why Us?

Our offerings for the Services sector covers Sourcing Services, Customer Service, Digital Marketing, Order Acquisition, Shipment & Delivery, Supply Chain, Master Data Management, Procure to Pay, Reconciliations & Accounting, Advertising OTC, to name a few.

Sourcing Services

  • Sourcing strategy
  • Supplier discovery
  • RFX management
  • Supplier review
  • Supplier performance management

Contract Management

  • Contract drafting and review
  • Contract remodeling
  • Contract renewal
  • Franchisee contract
  • Supplier contract

Customer Service

  • Franchise helpdesk: General enquiry, tech support, billing support
  • Supplier helpdesk

F&A – Billing & Invoicing

  • Franchise invoicing
  • Invoice disputes
  • Collections
  • Reconciliation


Digital

  • Search & display ad operations and trafficking
  • SEO, SEM

Reporting

  • Spend analytics & reporting
  • F&A reporting
  • Store performance reporting
  • Store audit reporting

Order Acquisition

  • Product & service quotes
  • Receive orders through:
    • EDI
    • Email / fax / portal

Order Modification

  • Booking of orders
  • Order expedites and delivery issues
  • Order change & cancellation

Shipment & Delivery

  • Customer delivery scheduling
  • Post-shipment support
  • RMA and returns
  • Replacement orders

Order Activities

  • Invoice disputes
  • Service contracts
  • Partner program support
  • Field services
  • Query management

Upstream

  • Upstream document management
  • Well file archival

Supply Chain

  • Sourcing events & auctions
  • RFX management
  • Supplier performance management
  • Master data management

Customer Service

  • Technical helpdesk

Source to Contract

  • Operational sourcing
  • End-to-end category management
  • Bid management
  • Supply market research

Master Data Management

  • Vendor master
  • Material master
  • Price file management,
  • HSE, KPI data reporting

Procure to Pay

  • Buy, expediting
  • Accounts payable
  • Expense management

Reconciliations & Accounting

  • Bank reconciliation
  • Balance sheet account reconciliation
  • Intercompany clearing
  • Fixed asset accounting
  • Cash accounting
  • AR invoicing

Finance and Accounting

  • Accounts payable & T&E processing
  • Royalties: Contracts & calculations
  • General ledger: Journal entries, reconciliation, close & reporting
  • AR: Credit, collections, cash app
  • Financial planning & analysis
  • Procurement operations

HR

  • Platform-based HR operations
  • Payroll and benefits admin
  • Employee records administration

Sourcing & Procurement

  • Tactical and strategic procurement
  • Category management
  • Spend analysis & sourcing events

Advertising OTC

  • Order to cash: Order entry, placements
  • Adjustments, billing, disputes, collections
  • Ad production: Spec ads & pick ups

Digital

  • Search & display ad operations and trafficking
  • SEO, SEM

Circulation (Subscription) OTC

  • Single copy & home delivery
  • Subscribers: Starts, stops, delivery issues
  • Vendor, driver, carrier setup, draws, cash, returns
  • Carrier route setup and assignment
  • NIE, Honor Box operations
  • Contact centre & social media customer service

Customer Service

  • Level 1 service desk
  • Fault reporting helpdesk
  • Tier 1 helpdesk for IPTV
  • Customer service/billing helpdesk
  • Technical services desk (L1 & L2)

Our Offerings

     

Transform Service Experience across the Enterprise with our offerings

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