Human Resources


Outwitting frauds and saving millions, with analytics

Senior Manager for Global Profit Protection at a global athleisure giant, Mitchell Reeds was troubled with declining profit margins and revenue leaks from frauds across their stores. The company had already registered more than 2% shrinkage in revenue and Mitchell needed to identify the loopholes and plug the leaks. This case details how a team of Infosys BPM experts conducted fraud analytics, identified suspicious activities, and suggested optimal solutions, leading to $8 Mn in savings, and reducing shrinkage rate to less than 1%.