Business Transformation Services


Underwriting it right and saving a million

COO for underwriting operations at a global insurance giant, Katy Shelvin had been mandated to grow the business significantly by 2025. What stood in her way though was the lack of efficiency in the company’s underwriting operations, which severely impacted productivity, costs, and customer experience. In order to automate the underwriting infrastructure, Katy sought help from a new digital transformation partner, Infosys BPM. This case details how Infosys BPM revamped Katy’s processes with an intelligent analytics platform, submission prioritisation system, and automation, saving underwriting effort worth over $1 Mn and increasing revenue by 5%-10%.

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