Building an agile service desk – Live Enterprise for a wellness products firm

Roger Steffens, the Global Service Desk Manager at an American wellness products firm needed his teams to be more agile in servicing the critical IT issues of employees and product distributors. With Infosys BPM’s Live Enterprise approach, the service desk today is in the pink of health and extremely agile, with a resolution rate of 99%, while also saving $2.8 Mn.