Offerings for the Post Covid-19 Era - Customer Services
The pandemic has further highlighted the critical role of customer services in delivering enhanced customer experiences, while ensuring operational efficiency and cost optimisation. It is imperative for organisations to adopt a flexible outsourcing model that can quickly adapt to changing customer demands and leverage emerging technologies. This paper explores the evolving landscape of customer service in the post-COVID-19 era, and how Infosys BPM can mitigate the risks and overall impact in highly impacted sectors with our pan-industry solutions.
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