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Benefits of outsourcing enterprise mobility services

In a market that demands agility, efficiency, and seamless connectivity, enterprises are finding these qualities more crucial than ever. To meet these demands, enterprise mobility solutions are essential, enabling businesses to empower their workforce, streamline operations, and enhance customer experiences. However, managing these services in-house can be complex and resource intensive. Outsourcing mobility services is a good strategy to overcome these challenges. This blog explores the challenges of managing mobility services in-house and how outsourcing it helps businesses unlock greater value.

The challenges of managing mobility services in-house

Managing mobility services internally presents several challenges, such as the following.

• Complexity of implementation: Deploying and maintaining these solutions requires expertise in IT infrastructure, security protocols, and user management.
• Cost overheads: Establishing an in-house mobility management framework demands significant investments in technology, talent, and ongoing maintenance.
• Scalability issues: Scaling solutions to accommodate growth and evolving needs can be both expensive and complex.
• Security risks: A lack of knowledge about emerging security threats can leave enterprises vulnerable to breaches.
• Inventory & expense management: Effectively tracking and controlling mobility assets and costs can be daunting due to the sheer volume and variability of devices and usage patterns.
• Manpower: Allocating significant human resources to routine mobility management tasks can hinder organizational growth by diverting focus from strategic initiatives.

In addition to the challenges driving the need for outsourcing mobility management, telecom services introduce added complexity. Since telecom services are crucial to mobility, enterprises are increasingly integrating outsourced mobility services with cloud and telecom expense management systems to streamline operations and enhance efficiency.

Benefits of outsourcing the enterprise mobility services

Organisations are increasingly assessing their operational models to identify areas where outsourced services can add value, particularly in compliance and administrative tasks. Integrating outsourced mobile services in a managed services model with a cloud and telecom expense management solutions offers a unified approach to efficiently manage both cloud and telecom resources. This integration supports seamless workflows and collaboration, and delivers key benefits in terms of operational efficiency, security, and decision-making. Some of the benefits offered are as below.

• Expertise and quality: Outsourcing provides access to specialized knowledge and skills that might not be available in-house. Access to focused expertise ensures high service quality, best practices, legal compliance, and technological advancements.
• Cost efficiency: Outsourcing the enterprise mobility services can reduce expenses by paying for services as they need them and avoid making major investments in infrastructure, software, and personnel.
• Enhanced productivity and business efficiency: By outsourcing routine and administrative tasks, organisations can focus more on strategic initiatives and core business activities, driving growth and innovation and increase the efficiency of the business.
• Improved customer experience: Real-time access to customer data, coupled with cloud and telecom management, enables businesses to deliver personalised and timely service. This integration ensures cost-effective service delivery and accurate billing, enhancing the experience and contributing to overall customer satisfaction.
• Comprehensive cost control: By consolidating telecom and cloud expenses into a unified system and managed by dedicated team of industry experts, businesses gain centralised dashboards that provide clear insights into spending patterns. This transparency ensures accountability, reduces waste, and identifies cost-saving opportunities across mobile, telecom, and cloud services.
• Scalability and flexibility: As businesses grow, outsourced mobility services can scale effortlessly to accommodate increased usage and complexity, accommodating growth and evolving requirements without significant internal adjustments. This scalability ensures enterprises remain agile and cost-efficient while managing expanding needs.

Enhancing mobility services with TEM systems

Explore More About Cloud and Telecom Expense Management Systems With Infosys BPM!

TEM bridges the gap between mobility and enterprise-wide expense management for enhanced efficiency and control. Key benefits include:

• Expense optimisation: TEM consolidates and analyses mobility-related costs, ensuring organisations select cost-effective mobile plans and avoid overspending.
• Inventory management: TEM tracks mobile devices, plans, and usage across subsidiaries, reducing redundancies and unused resources.
• Contract negotiation: TEM partners help businesses negotiate favourable contracts with mobile service providers, securing better rates and terms.
• Cost visibility: TEM provides a centralised view of mobile expenses, allowing enterprises to monitor usage and allocate resources effectively.
• Policy enforcement: TEM systems enforce consistent mobility policies, helping organisations standardise mobile practices across regions.

By combining outsourced enterprise mobility services with cloud and telecom expense management systems, businesses can not only optimise their technology investments but also ensure that they remain agile, efficient, and secure in a rapidly changing business environment.

How Infosys BPM can help?

Infosys BPM services empower businesses to achieve up to 30% committed expense savings by streamlining telecom and cloud spend management. With Infosys BPM cloud and telecom expense management solutions, businesses can leverage advanced automation, ensuring accurate invoice processing, eliminating late payment fees, and enhancing operational efficiency through simplified workflows and dispute resolution. Our TEM services also optimise vendor management and contract lifecycles, delivering scalable solutions across geographies.