Across industries, Global Capability Centres (GCCs) are rapidly becoming engines of innovation and value creation. Yet, their true potential depends on how well they nurture talent through GCC training programmes that go beyond conventional learning. An ANSR survey reveals that about 88% of GCC leaders now prioritise talent development, learning, and career pathing as key goals for the year ahead. With training emerging as a strategic differentiator, the focus is shifting from managing operations to empowering people, the cornerstone of every high-performing GCC.
redefining talent development in global capability centres
Talent development in global capability centres is no longer confined to upskilling employees in niche technologies. Leading GCCs are now evolving from process excellence to people excellence, building adaptive, agile, and globally connected teams.
Today’s training frameworks aim to cultivate:
- Critical thinking for solving complex, cross-functional challenges.
- Fast, confident decision-making using data-driven insights and collaboration.
- Inclusive teamwork across diverse geographies and time zones.
- Clear, culturally aware communication for seamless coordination.
This shift in focus demands a more personalised approach to GCC training, one that integrates behavioural, digital, and leadership skills to create future-ready professionals.
seven key GCC training trends in 2025
A new wave of GCC training initiatives is transforming how enterprises prepare their people for the future. Here are the seven most significant trends defining 2025, each reflecting how learning is becoming a catalyst for agility and innovation.
personalised learning paths for every role
One-size-fits-all training no longer works. GCCs are developing role-based learning journeys tailored to each function and career stage. By aligning individual growth goals with organisational needs, personalised paths accelerate both capability and engagement.
digital-first and AI-enabled learning platforms
AI-driven learning solutions for GCCs are making training more adaptive and data-informed. Digital platforms track learner progress, recommend next steps, and simulate real-world challenges, turning learning into an immersive, self-driven experience.
stronger academic and industry partnerships
Collaborations with universities and EdTech firms help GCCs access the latest research and specialised certifications. These partnerships bring credibility and scalability to learning programmes while bridging the gap between academia and enterprise needs.
renewed emphasis on soft skills and leadership
Technical competence alone cannot drive transformation. Future-ready GCCs are prioritising emotional intelligence, conflict resolution, and cross-cultural collaboration. Targeted leadership programmes now nurture empathy, resilience, and inclusive decision-making essential in hybrid and global teams.
culture of continuous learning
Top-performing GCCs are embedding learning into daily workflows. Microlearning, internal mobility opportunities, and performance-linked learning metrics encourage employees to keep evolving in sync with business priorities.
accelerated skills and strategic talent acquisition
With technology cycles shortening, GCCs are combining rapid upskilling initiatives with smart hiring strategies. Leveraging AI-led insights, organisations can anticipate emerging roles, identify skill gaps, and recruit for future competencies before demand peaks.
preparing next-gen leaders
Modern leadership development goes beyond classroom sessions. Rotational assignments, mentorship programmes, and international exposure prepare mid-level managers to lead cross-border teams and drive digital-first transformation initiatives.
Beyond these trends, to build a workforce capable of driving sustainable growth, organisations must design a GCC upskilling strategy that blends human potential with digital capability. Infosys BPM offers comprehensive global capability centre services that help global enterprises redefine talent development in global capability centres through adaptive training models and measurable outcomes. Their AI-driven learning solutions for GCCs ensure talent development remains adaptive and aligned with strategic business goals, transforming them into engines of sustainable growth.
GCC training best practice to manage talent in global capability centres
To maximise value creation, enterprises must adopt strategic and people-centric approaches to GCC training and talent management. Here are some actionable best practices driving impact across industries:
- Align learning with business KPIs, ensuring development outcomes link directly to measurable success.
- Create safe environments where teams can practise critical thinking, innovation, and experimentation.
- Surface hidden power dynamics across cultures to foster equity and inclusion in global teams.
- Provide clear frameworks for faster, informed decision-making at all levels.
- Invest in the learning edge, preparing the workforce for emerging skills like GenAI, automation governance, and sustainable innovation.
- Align talent strategy with GCC objectives to ensure cohesion between people and purpose.
- Attract and onboard skilled talent through compelling employer branding, local partnerships, and technology-enabled hiring.
- Drive engagement and retention with transparent career roadmaps, well-being initiatives, and continuous learning access.
- Build a culture of diversity and inclusion that promotes cross-cultural collaboration and equitable opportunities.
- Streamline performance management by setting clear metrics, encouraging continuous feedback, and celebrating achievements.
- Scale talent with agility using hybrid workforce models and dynamic planning to meet evolving business needs.
- Nurture leadership for growth via mentoring, international assignments, and personalised leadership journeys.
conclusion
As GCCs evolve into strategic growth hubs, their success will increasingly depend on how well they invest in people. Purposeful, adaptive, and AI-enabled GCC training frameworks are already reshaping the talent landscape, driving innovation, productivity, and lasting competitive advantage. The future belongs to those who see GCC upskilling strategy and training initiatives not as a cost, but as the core of transformation.
