Human Resource Outsourcing

How AI can help HR design a personalised employee experience?

Gone are the days when organisations could attract and retain talent by offering them great salaries. While salaries are important, candidates and employees today look beyond salary and perks. They want a personalised experience. And the onus is on HR to create employee experiences that delight employees.

What is employee experience?

Simply put, employee experience is how an employee feels through their entire employee journey. It is shaped by all the material and relational interactions of an employee, from the time of applying for the job to when they leave the organisation.

An HR-nurtured employee experience includes a systematic approach to creating tailored experiences for their employees. HR teams can motivate their employees with frequent and in-moment recognition. It is important to make your employees feel valued and appreciated by acknowledging and rewarding their efforts as they complete milestones. You can further engage with your employees and make them feel special on important occasions like birthdays and anniversaries.

It is equally important to track employee sentiments to identify the problems they face. A positive employee experience can be created by responding promptly and resolving any issues they may be facing. HR teams also need to assess employee loyalty and take steps to retain employees. 

One of the key elements of employee experience is the communication channels you establish with your employees. Feedback needs to be provided at every stage from hiring to exit.

Building personalised experiences for employees involves a lot of hard work in creating and managing multiple activities and working with extensive data. It gets more complicated as the organisation scales up and hires more employees!

The good news is that HR professionals can leverage the power of artificial intelligence (AI) to tailor employee experiences according to the specific needs of each employee.

AI is not new to HR, both have been working together to automate hiring functions like application tracking with ATS software, virtual interviewing, and more. But AI can do much more than this.

It can streamline all HR processes like employee onboarding, performance development, support from internal teams, access to information for day-to-day work, resolve queries, and more!

Let us quickly delve into how HR can leverage AI to design a positive employee experience.

Employee onboarding

The onboarding process includes tasks like background checks, reference checks, setting up payroll, managing equipment, infrastructure, and platform access, etc. The onboarding requires seamless coordination between multiple departments and systems. 

AI-based tools automate and simplify different functions in the onboarding process. This enables HR teams to track the progress of the employee and minimise delays. AI-based onboarding boosts the employee experience by providing them with seamless onboarding with minimal delays.


AI-powered chatbots can resolve routine queries of employees across the organisation. Since these chatbots are available 24/7, they can address queries at any time. Chatbots also direct the query to the designated personnel if required thereby ensuring that the employees get the appropriate response on time.

Analysis of employee data

Understanding employees holds the key to providing them with customised experiences. AI tools can gather large volumes of employee data and analyse it to provide insights to HR teams who can then tailor the employee experience based on this data.

Machine learning (ML) algorithms can predict future trends using the existing data sets. This helps HR professionals address issues before they intensify.

The Natural Language Processing (NLP) technology provides sentiment analysis data that helps to personalise employee experience.

Optimising resources

AI helps optimise various resources of the organisation including human resources. ML-based forecasting and scheduling help determine future resource requirements and align them with employee schedules. 

Automated forecasting makes it easier to manage time-off requests and integrate them into existing work schedules.

Automation of various tasks like payroll processing, generating job descriptions, etc., frees employees from tedious tasks. This allows them to focus on tasks that require human skills.

IT support

One of the biggest challenges in a remote/hybrid working model is the seamless collaboration between team members. 

AI can provide IT support in areas like installing software, setting up microphones and cameras, resolving connectivity issues, etc. for employees who are working in the office or remotely.

Final takeaway

AI and HR can work together to enhance employee experience by facilitating effective communication between HR teams and employees. AI also creates a potent feedback system that provides valuable insights to HR. AI also processes vast volumes of data to empower HR teams to identify growth opportunities for employees. 

In a nutshell, AI augments HR functions to foster a positive work environment that delights employees.

How can Infosys BPM help?

Infosys works as a human resource (HRO) outsourcing partner for clients. Our HRO process includes multiple HR functions like talent sourcing and development, employee engagement and retention, and much more. We leverage the latest technologies to build HR systems that offer a personalised experience to employees.

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