Centers of Excellence

Sales and Fulfillment Center of Excellence

Sales and Fulfillment (S&F) Centre of Excellence (CoE) at Brno envisages the growing need for domain knowledge and expertise, going beyond regular day-to-day process understanding. Clients require their outsourcing partners to transform their business, add value and articulate results via business metrics.

Our mission focuses on building competencies around S&F processes and sustaining and delivering best-in-class solutions based on our industry expertise.

  • Best Practices
  • Talent Development
  • Think Tank
  • Standardization

Key Benefits

  • Scalable infrastructure with highly-skilled and ready-to-deploy resources
  • Global Think Tank
  • Share domain knowledge across European DCs
  • Document business and process development case studies
  • Benchmark performance of existing operations