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Hitting it out of the park by gamification

They say life is a game, and sometimes work can be too. That’s what Carolyn Walker, the Head of a global IT service desk discovered when she applied gami­fication techniques – and especially those of competitive cricket – to the challenge of pepping up the performance of her demotivated consultants. The results, in a nutshell, turned out worthy of stadium-wide applause.


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