Reinventing the insurance sector using BPaaS

The increasing number of tech-savvy consumers has made it imperative for businesses to invest in suitable technologies and build a robust digital presence. Trying to match the sophisticated services offered by global competitors and retain clients while maintaining profits are some of the challenges that businesses are trying to meet by digitally transforming their core business platforms. The insurance sector is no different. It is driven by the need to replace vulnerable legacy environments with innovative products and use analytics and artificial intelligence (AI) to analyse the increasing amounts of data the industry gathers. Then there are the frequent mergers and acquisitions, all of which are creating a need for an insurance ecosystem based on technology and data-driven insights

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