apa khabar from Malaysia
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Who we are
Based in Greater Kuala Lumpur, Infosys BPM Malaysia combines global delivery standards with local talent, multilingual capability, and a customer-centric operating culture to help enterprises run, improve, and transform business operations.
Infosys BPM Malaysia is part of Infosys BPM’s global delivery network, which provides comprehensive business process management and transformation services to clients. We deliver scalable front-office, back-office, and knowledge-based services for regional and global clients.
Since establishing operations in Malaysia, the center has grown into a multi-domain delivery hub with 800+ Infoscions, supporting services across Human Resource Operations, Sales and Commercial, Finance and Accounting, Service Desk Operations and Customer Service. Our portfolio of services spans industries such as manufacturing and communication services.
Malaysia’s strategic location, multilingual talent pool, mature business infrastructure, and proximity to APAC markets make it a strong delivery location for companies seeking operational resilience, service quality, and transformation-led business outcomes.
Navigate your next
Infosys BPM Malaysia has a strong local market presence and industry engagement across Malaysia’s digital and global business services ecosystem. We are members of:
- Digital Global Business Services Council Malaysia (GBS Malaysia)
- National Tech Association of Malaysia (PIKOM)
Awards, recognition, and certifications
Our operating discipline is supported by Infosys BPM’s global standards, governance, and continuous improvement mindset. Malaysia operations follow globally recognized standards including ISO 27001 and ISO 27701, with a strong focus on information security, privacy, process discipline, and service quality.
CSR
We have been participating in several CSR activities such as relief operations; child and social welfare; and gift-giving and feeding programs.
- We organized a heartwarming CSR event, bringing together employees and the wonderful kids from Rumah Jalinan Kasih Orphanage for an unforgettable movie night.
- Donation to Kembara Kitchen
Working at Infosys BPM Malaysia
At Infosys BPM Malaysia, every Infoscion plays an important role in helping our clients navigate their next. We are guided by CLIFE+S values and a culture that emphasizes customer centricity, learning, collaboration, integrity, fairness, excellence, and stewardship.
We invest in continuous learning, career development, recognition, engagement, and leadership opportunities through platforms and programs such as ImHEAR, RAMP Awards, Geo Ambassador Program, InfoscionsConnect, and structured performance and development cycles.
Our teams bring diverse experiences and multilingual capabilities across APAC languages, enabling us to support cross-border operations with empathy, agility, and excellence.
When you join Infosys BPM, you’re signing up for a career where you make the most of your talent.
Let’s find your next and navigate there at Infosys BPM Malaysia.
Interesting facts
Multilingual capability across English, Bahasa Malaysia, Mandarin, Cantonese, Japanese, Korean, Thai, Bahasa Indonesia, and other regional languages depending on client scope.
Four centers of excellence (Customer Service, Sales & Fulfillment, Finance and Accounting, HRO)
Our people
What Our People Say
"At Infosys BPM Malaysia, every one of us is a custodian of our culture. We take ownership, lift one another up, and believe that the strongest results come from teamwork, trust and a shared commitment to excellence."- Ung Ngee Huat, Senior Operations Manager and Infosys BPM Geo Ambassador Program Season 11 representative from Infosys BPM Malaysia
"At Infosys BPM Malaysia, our success is measured by the success of our clients. Powered by Malaysia’s rich cultural diversity, multilingual talent, and collaborative spirit, we bring together different perspectives to solve complex business challenges and deliver meaningful outcomes. Our culture of resilience, ownership, and teamwork enables every #Infoscion to create lasting value, drive transformation, and help our clients navigate their next with confidence."- Angeline Chua Pei Sein, Senior Lead, Client Operations and Services
"At Infosys BPM Malaysia, creating value goes beyond delivering business outcomes; it starts with empowering people. I am proud to be part of a team which fosters collaboration, continuous learning and a culture where everyone is encouraged to grow, innovate and make a meaningful impact. A great workplace is built when people come together with a shared purpose. #Infoscion #greatplacetowork"- Sue Ann Tan, Lead, Client Operations & Services
"Behind every business outcome is a people strategy. When employees are engaged, leaders are equipped, and the workplace culture is built on trust, sustainable success naturally follows. I believe the most impactful organizations are those that invest not only in performance and growth, but also in creating an environment where people can thrive, belong, and make a meaningful difference."- Isyqi S., Associate Lead - HR, Infosys BPM Malaysia
"What makes Infosys BPM Malaysia special is our people – their diversity, resilience and willingness to grow together. When we combine strong collaboration with a continuous improvement mindset, we don't just solve today's challenges; we build stronger teams and better outcomes for our clients."- Udaya Narayana Jaladi, Client Operations Lead
Contact us
Petaling Jaya – 1Power House
Infosys BPM Limited
20F 1Powerhouse Office Building,
Persiaran Bandar Utama,
Bandar Utama, 47800, Petaling Jaya, Selangor
Phone: +60 376521605
Infosys BPM Limited
20F 1Powerhouse Office Building,
Persiaran Bandar Utama,
Bandar Utama, 47800, Petaling Jaya, Selangor
Phone: +60 376521605
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