Energy and Utilities

'Order management needs a holistic approach for compelling value'

Infosys BPM expert discusses how the Sales and Fulfillment practice enhances efficiency and increases revenue with an integrated approach to processes across the supply chain.

Published with permission of Shared Services & Outsourcing Network

A Case for Business Transformation Outsourcing

Beyond the hype about transformation, real work is being delivered, says Imrana Khan in an article in www.globalservicesmedia.com . A telecom equipment provider improved inventory accuracy by 25% with approximately $7.9 million... worth of inventory rejects cleared. An Australian Bank improved its resolution time by 90% from 28 days to only two, freeing capacity by 50%.

Published with permission of Global Services Media

Downturn Demands Niche Solutions, not Vanilla Offerings

Service providers must offer customized solutions that address the ecosystem to accelerate innovation.

BPO value beyond bottom-line savings: Forbes Insights survey finding

Global companies seek a value-based approach to business process outsourcing, according to the results of a survey conducted by Forbes Insights in association with Infosys BPM.

Published with permission of Forbes Insights