Business Process as a Service (BPaaS)

How BPaaS Enables Efficiency and Growth in Healthcare

The healthcare industry stands at a pivotal juncture. As the demands on healthcare systems increase, so does the need to optimise operations, expand services, improve patient care and achieve growth. Amidst this backdrop, Business Process as a Service (BPaaS) stands out as a beacon of hope, providing a paradigm shift in how healthcare organisations handle their processes. A McKinsey article titled Digital transformation: Health systems’ investment priorities makes this business case rather categorically with the help of a use case. It says, “Optimising workflows to enable more appropriate delegation, with technical enablement, could yield a potential 15 to 30 per cent net time savings over a 12-hour shift. This could help close the nursing workforce gap by up to 300,000 inpatient nurses.” This example showcases some crucial benefits healthcare organisations can gain through automation. And healthcare BPaaS is one of the enablers.

From automating mundane administrative workflows to fostering collaboration and innovation, BPaaS holds the key to unlocking efficiency and driving sustainable expansion in healthcare. It is time to delve deeper to see how BPaas brings this about.

Driving efficiency through BPaaS

Let us see how BPaaS in healthcare becomes a catalyst for efficiency.

BPaas transforms healthcare business processes by streamlining administrative tasks to enhance operational efficiency. Here is how it does it.

Optimised workflows

Process automation elevates healthcare administration by streamlining repetitive and tedious tasks like scheduling patient appointments, billing, claims processing, etc. Automation reduces manual entries and human errors, accelerates turnaround times and improves accuracy rates. It leads to enhanced productivity as people can focus more on patient care and timely decision-making to ensure better quality of care.

Data-driven approach

Data is at the core of healthcare operations. BPaaS revolutionises data management and interoperability through its robust cloud infrastructure, associated technologies and interoperability. BPaaS centralises all operational data with secure, real-time access for more streamlined interoperability across all departments. It helps integrate electronic health records (EHR) systems seamlessly to ensure timely, personalised and improved patient outcomes. AI-driven data analytics helps identify bottlenecks and inefficiencies to optimise processes for greater efficiency. Optimised resource allocation, real-time monitoring of inventory and supplies and demand forecasting using predictive analytics are some examples of the benefits gained through a data-driven approach.

Enhancing communication and collaboration

The automation and centralised, secure data access facilitated by BPaaS eliminates silos in the organisation. It enables seamless real-time communication and collaboration across departments, projects and geographies. It also means faster and better decision-making that enhances revenue cycle management. Also, healthcare providers must interact with multiple third-party stakeholders to facilitate insurance, clinical trials, research and more. BPaaS in healthcare enables seamless information exchange for better collaboration.

Now let us see how BPaaS enables growth.

Facilitating growth with BPaaS

Scalability and flexibility

BPaaS lends scalability and flexibility to healthcare operations to better accommodate fluctuations in patient volumes. It becomes easier for them to consider geographic or service expansions. Also, BPaaS providers have built-in frameworks and processes that help healthcare organisations ensure compliance with regulatory requirements such as HIPAA, GDPR and many others, a few of which keep evolving. This feature helps mitigate risks more efficiently so organisations can focus on core service delivery and business growth.

The cloud-based BPaaS makes it easier to have traceability, conduct regular audits and generate customised reports, including compliance reports. BPaaS also ensures necessary privacy and security measures such as encryption and access control. Moreover, with BPaaS, healthcare organisations can customise workflows to suit their needs.

Cost-effectiveness and sustainability

BPaaS reduces operational overheads through cloud-based solutions. They can leverage shared resources and flexible business models like per-per-use. The BPaaS approach helps healthcare organisations reduce their investment otherwise needed for infrastructure and maintenance, software and licences, compliance and risk management. It also helps them mitigate risks associated with traditional IT infrastructure investments. BPaaS works on a constant performance monitoring model that can further optimise resources, processes and costs. All these aspects ensure cost-effectiveness and sustainability in healthcare operations, making it easier to scale and grow.

BPaaS in healthcare, thus, aids efficiency and growth through collective benefits that go a long way to help organisations leverage technological advances to realise their full potential. It helps them gain an edge in a highly competitive domain where customer experiences are gaining significance. A key BPaaS benefit that aids the growth of healthcare organisations is cost savings. It means they can utilise the funds for other core purposes like research, improving patient care, enhanced employee engagement, etc.

How can Infosys BPM help?

Infosys BPM’sBPaaS solutions have helped many healthcare organisations to unlock immense value by deploying cutting-edge BPaaS solutions delivered on an AI-first digital transformation model.