Write on track: automating underwriting support
When Eric Hummel, Head of Underwriting Operations at one of the world’s leading insurance firms, discovered that labour-intensive, fragmented workflows were depleting his team’s productivity, delaying reports, and creating billing inconsistencies, he turned to Infosys BPM for help. This case study details how Infosys BPM developed a workflow automation solution that helped standardise operations, save one-third of manual effort, and release over two FTEs per process, thereby enhancing overall turnaround time (TAT) and user efficiency.
Approach summary:
- Developed customised workflow solution
- Integrated solution with existing workflow
- Created unified data source for reports and billing
- Automated inward tracking, classification and allocation
- Developed a pre-facto tracking mechanism
- Enabled skill-based task allocation
- Conducted multiple rounds of testing before roll-out
Key benefits:
- Over 30 minutes saved daily
- One-third effort saved in tracking activities
- More than two headcounts reduced per process
- Improved overall TAT
- Dropout risks eliminated
- Unified data source for reconciliation
- Real-time tracking enabled
