Legal Process Management
Infosys BPM Legal Process Management has partnered with General Counsels, CPOs, CIOs, and law firms to transform, standardize, and automate legal tasks Through our legal process outsourcing services (LPO services), we help legal and business teams focus on higher‑value work while we manage scalable, process‑driven legal operations. Our flexible, global operating legal process model can further enable leaders like you to leverage your teams’ skill and experience more efficiently and effectively.
Insights
Why choose Infosys BPM for legal process outsourcing services (LPO)?
If you are part of a corporate legal department or a law firm looking for that needs outsourced legal services through a leading legal process outsourcing (LPO) service provider, then we have the answer to your challenging requirements. Some of our differentiators are:
- Commercial model – We provide an optimal cost model that offers the potential for savings over your current delivery model for the legal process outsourcing (lpo) services rendered without compromising on the responsiveness or service quality.
- Integrated IT support to legal process management solutions for eDiscovery, contract lifecycle management and legal research, with the use of Artificial Intelligence (AI) and technology solutions, bring in the combined benefits of increased quality and productivity through a combination of proprietary and market-leading tools, and our legal bpo services.
- Extended arm – We work as an extended arm of the client’s external attorney/ law firms.
- Legal Process Management Consulting Services – Our subject matter experts can strategize new lpo process efficiencies based on your long-term goals and budgets, including support services from external service providers.
- Tri-shore legal outsourcing capabilities – We possess on-shore, near-shore and offshore capabilities to suit client comfort levels and risk appetites.
- Alternative legal outsourcing service delivery models for contract management.
- Increased flexibility and value of work – With increased flexibility and process ownership, we enable law firms and corporate legal departments to focus on optimizing their business.
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Addressing industry challenges with AI and hybrid operating models
At Infosys BPM, we work closely with our clients across diverse industries to understand their unique business problems. Based on this understanding, we implement solutions that optimize legal processes and enhance overall efficiency, especially in routine tasks.
Key solutions and benefits of legal process outsourcing
- Reducing redundancy and lead times: Using Six Sigma Lean-based approaches, we help clients reduce legal process redundancies and cut lead times by up to 60%.
- AI for predictability and transparency: We use in-house AI solutions such as Infosys Topaz to make legal processes more predictable, transparent, and efficient.
- Hybrid operating models: By leveraging hybrid operating models, we free up to 65-70% of legal and business teams' time.
- Standardization of legal tasks: Our LPM practice standardizes up to 70% of routine legal tasks, enhancing efficiency and consistency across operations.
- Accurate reporting and managed services: We provide accurate reporting and end-to-end managed services, offering clients complete visibility into legal operations.
Infosys AI ecosystem
Infosys employs a suite of advanced AI solutions to transform legal services for airlines and hotels. The Infosys Topaz AI Ecosystem brings automation, cognitive intelligence, and actionable insights to the forefront of legal operations, making processes more efficient, predictable, and transparent.
Key AI-driven tools for legal transformation
- DiscoverSmart: This AI-powered tool extracts and distills critical information from complex legal documents, enabling faster and more accurate document review and decision-making. DiscoverSmart's ability to understand contract nuances and legal jargon allows for seamless contract lifecycle management and enhances due diligence efforts.
- PolarisEdge: Designed for handling long and complex contracts, PolarisEdge uses AI to identify, extract, and validate key terms and clauses with high accuracy, reducing manual intervention and minimizing errors in contract analysis. This tool significantly enhances efficiency, particularly in the airline and hotel industries where high volumes of contracts need to be managed.
These AI-driven tools work in tandem with Infosys BPM’s legal experts to streamline processes, reduce time spent on manual tasks, and improve the overall accuracy of legal document management.
Success Stories
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Our Offerings
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Technology Solutions
Challenges and solutions
LPO services can take on repeatable, process-driven legal work using standardised playbooks, hybrid delivery models, and automation, allowing in-house teams and law firms to focus on strategy, complex matters, and stakeholder engagement.
A mature legal managed services provider operates with defined SLAs, tri shore options, role based access, and robust governance and controls, ensuring that work meets quality, confidentiality, and regulatory expectations.
AI-enabled legal process outsourcing combines tools such as document review and contract analysis with managed services, providing dashboards, metrics, and insights that make workloads, risks, and outcomes more predictable and transparent for decision-makers.
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