Creatively designing value, leading to client delight
Infosys BPM’s client, one of the leading manufacturers of greeting cards faced a number of challenges with reusing and reprinting their older and classic card designs in its historical database. The client also needed production art support and help with the complexity and large scale of their business which involved thousands of different types of items being retailed. Infosys BPM helped the client build a centralized and consolidated process model for production art and print support, level 1 helpdesk, and digital asset management that delivered substantial cost, time, and quality benefits. The company’s cost of operations reduced by nearly 40%, while turnaround time improved by almost 20%. The Infosys BPM team also helped the company achieve 99% quality and accuracy metrics.