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Our comprehensive e-commerce solutions are designed to drive operational excellence and market growth. we empower your business to:
- Enhance Customer Experiences: Deliver personalized shopping experiences across all digital channels.
- Gain Valuable Insights: Utilize advanced analytics to make informed decisions.
- Adapt to Evolving Market Trends: Benefit from flexible and scalable e-commerce solutions.
Ecommerce service offerings
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Planning And Buying
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Product Data management
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Site Merchandising
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E-Com Operations
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Brand Development
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Marketplace Services
We can help you to evolve yourself in this fast pace digitally equip world with following ecommerce services
- Assortment Planning & maintenance: Enhance product selection by prioritizing consumer preferences, seasonality, and demand trends. Use data-driven insights with integration of analytics to help retailers deliver timely products, boosting customer satisfaction, inventory, and profitability.
- Merchandise planning : Transform product assortment, stock allocation, and pricing using AI-driven insights with integration of predictive models to predict trends, reduce stock-outs, and maximize profitability.
- Inventory & replenishment support : Optimize inventory and replenishment with Infosys, using data-driven solutions with integration for precise forecasting, efficient management, and cost reduction.
- Product & promotion planning : Empower brands with data-driven insights, innovative strategies, and seamless execution for targeted promotions. Drive engagement, boost conversions, and maximize ROI with agile solutions tailored to your brand’s unique needs.
- Range & promo support : Leverage Infosys’ E-commerce Services for optimized product assortment, pricing, and promotions, driving engagement, boosting sales, and ensuring competitiveness.
- Supplier management: Strengthen vendor relationships, improve compliance, and reduce costs, enhancing e-commerce efficiency and customer experience with our advanced analytics and AI-induced automated workflow.
- Product setup & maintenance: We will help in efficient catalog management, error-free listings, and enhanced customer experience, driving engagement and conversions while allowing your team to focus on strategic growth.
We can help you to evolve yourself in this fast pace digitally equip world with following services
- Streamline catalog setup & maintenance: Simplify your product catalog setup and maintenance with our efficient solutions. Reduce time-to-market and ensure accuracy with automated processes.
- Creating Template, Layout, Schema to improve UI/UX: Elevate your ecommerce store's look and feel with our customizable templates, layouts, and schemas. Create intuitive and visually appealing product pages with integration of UI/UX tools to drive conversions.
- Create and manage performance-oriented product pages : Design and modify product pages for maximum impact. Improve page load times, enhance search engine visibility, and boost customer engagement with our performance-focused approach and integration of optimization tools.
- Ensure accurate product data with specific attributes : Ensure your product information is accurate, consistent, and up-to-date. Our solutions help you manage specific attributes, maintain data quality, and avoid costly errors.
- Indexing & meta data tagging : Refine your product content for search engines and improve discoverability. Our expert services help you implement best practices for indexing, tagging, and keyword optimization.
- Asset/content management: Centralize and manage your digital assets efficiently. Our solutions streamline workflows, automate tasks, and ensure seamless delivery of rich media content.
We can help you to evolve yourself in this fast pace digitally equip world with following services.
- Product categorization & attribution: Assign attributes like color, size and brand to enhance discoverability, search functionality, filter options, and overall customer navigation.
- Product lifecycle management: end-to-end PLM solutions, from product development and data enrichment to inventory control and market insights, ensuring streamlined processes and accelerated time-to-market.
- Recommendation, bundle creations: Use data-driven insights to streamline PLM, with tailored product suggestions and curated bundles that boost customer engagement and drive conversions.
- Marketing/launch readiness; site refresh: Unlock your e-commerce potential with a modern site redesign and effective marketing strategies, ensuring a powerful launch that captivates your audience
- Managing site navigation: Transform your online store with our specialized site navigation services, crafted to simplify user journeys and maximize product visibility.
- Update banner website with promotional graphics: Get visually stunning updated banners that highlight promotions and drive customer action, making every visit a compelling experience.
We can help you to evolve yourself in this fast pace digitally equip world with following services.
- Product Page/Content Management: Elevate your online store with compelling product descriptions and rich media. Our experts optimize content for SEO and conversions, ensuring your products shine.
- Design E-Store Templates: Create visually stunning and user-friendly e-store templates. Our design team crafts tailored solutions that reflect your brand identity and drive sales.
- Product Information Management: Streamline your product data with accurate and consistent information. We manage product descriptions, digital assets, pricing, availability, and more, ensuring a seamless shopping experience.
- Customer Reviews and Ratings: Foster trust and credibility with authentic customer feedback. Our solution collects, moderates, and displays reviews, boosting your brand reputation and driving sales.
We can help you to evolve yourself in this fast pace digitally equip world with following services.
- Content authoring and publishing: We create compelling content that engages audiences, ensuring consistent messaging across platforms to boost customer engagement and business growth.
- Search engine optimization: With our SEO strategies enhance brand visibility, optimize your site, attract organic traffic, and drive conversions using data-driven techniques.
- Creative and video productions: Fabricate engaging visuals and tailored videos that enhance brand awareness, loyalty, and conversions across digital channels.
- Rewards and loyalty programs: Create personalized loyalty programs and data-driven strategies to boost customer retention, repeat purchases, and long-term brand loyalty.
- Localization and translation: Expand globally with localized content tailored to each region. We offer expert translation services and cultural adaptations, ensuring your messaging resonates with diverse audiences while maintaining brand consistency across markets.
- Design, build, and manage campaigns across email, mobile, social, app, display: We design and optimize cross-channel marketing campaigns across email, mobile, social media, and ads to boost engagement and sales.
- Ad Operations: Maximize your advertising impact with Infosys’ end-to-end ad operations management. Streamline ad trafficking, optimization, and reporting to ensure your campaigns are efficient, targeted and deliver measurable results across all platforms.
Empower your online business with our comprehensive marketplace management services. Optimize your presence, boost sales, and enhance customer experiences across multiple platforms. Leverage innovative strategies and data-driven insights for digital success with Infosys, our comprehensive suite of services includes:
- Brand & data compliance audit
- Price intelligence
- Seller onboarding, Seller registration
- Compliance and regulation adherence
- Item onboarding
- Review and approve products
The value our eCommerce services deliver
100K+ Product Catalogs Built
10 Mn+ SKUs Managed
100K+ Product Catalogs Built
~30% Increased Product Search Accuracy
~10% Reduced Abandoned Cart
~10% Increase in Average Order Value
~15% Improved Conversion Rate
~25% Increase in Customer Engagement
~15% Increased Seller Data Accuracy
~10% Improved Seller Compliance
50% Lowered Ad Spends
40% Lower cost of operations
Key benefits of Infosys BPM's eCommerce services
Centralized Operations Model - We leverage a centralized operations model to streamline your ecommerce operation requirements. This unified approach empowers your businesses to:
Insights
Challenges and solutions
Product data management, site merchandising, and marketplace operations consistently deliver the fastest ROI — as they are high-volume, accuracy-dependent functions that directly impact conversion rates, search visibility, and customer experience. With around 28 million ecommerce stores globally competing for the same customers, operational precision in product presentation and channel management is a direct revenue lever — and one that a specialist ecommerce BPM partner can manage at scale without proportional cost growth. BNP Paribas Securities Services
A centralized ecommerce operations model with flexible resourcing allows capacity to scale with demand — handling spikes in product listing updates, inventory replenishment, promotional execution, and marketplace management without the lead time constraints of internal hiring. Scaling support teams up or down as needed without scrambling to hire ensures you are always ready for demand without overstaffing in slower seasons — a critical advantage for retailers managing seasonal volume swings across multiple channels. Global Growth Insights
Accurate, enriched, and consistently structured product data is one of the highest-impact levers for ecommerce conversion — affecting search ranking, customer confidence, and returns rates simultaneously. A specialist ecommerce service partner applies data governance, taxonomy management, and quality assurance workflows at the catalog level, ensuring that every product listing meets channel-specific requirements and customer expectations across all digital storefronts.
Marketplace services — covering listing setup, content optimization, pricing management, and performance monitoring — are operationally intensive and highly repetitive, making them well-suited for a BPM delivery model. By absorbing marketplace operations through an ecommerce BPM partner, retail and brand teams can expand to new channels and geographies without building dedicated internal teams for each platform — accelerating time-to-market for new marketplace entries.
AI-driven insights applied to assortment planning, merchandise planning, and inventory replenishment replace manual, spreadsheet-based decision making with predictive models that account for demand trends, seasonality, and sell-through patterns. 73% of companies are adopting AI specifically to improve process efficiency — and in ecommerce operations, this translates directly to reduced stock-outs, improved margin performance, and faster response to shifting consumer demand.
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