Marketplace Management Services
Ensure business beyond disruption with our eCommerce marketplace management
eCommerce has revolutionised the way customers buy products as online shopping is being preferred over buying products from physical stores. As a result, the buying habits of customers have impacted the way businesses are selling, both online and offline. Intensifying competition in the e-commerce market is compelling businesses to expand onto additional online channels to drive growth and gain market share. However, selling across multiple platforms is a complex process. Lack of experience and expertise to effectively manage the entire ecosystem of marketplaces — right from listings to sales — often restrict businesses’ ability to boost sales across the online marketplace.
Today’s customers demand rich, consistent product information and imagery that focus on strong visual aids on product pages at all marketplaces. Brands that own these products must meet these expectations to ensure brand governance. In order to protect their online brand identity and presence, businesses are striving to ensure its visibility to customers in the marketplace. To that end, businesses are providing consistent and visually appealing product information on their own e-commerce websites on a regular basis. To help businesses in enhancing their brand identity, Infosys BPM delivers a one stop shop eCommerce Marketplace Management Services to address these challenges. We help optimise marketplace performance of your business/products on a monthly basis as well as expand onto newer platforms in a short span of time.
Why us?
Infosys BPM offers eCommerce marketplace-managed services that help businesses launch and manage inventory across online sales channels effectively. Our team of experts bring in years of experience in dealing with the most popular marketplaces, enabling them to help you seamlessly sell on multiple marketplaces and grow your business.
10M+
SKUs Managed
500+
eTrailers Supported
30+
Languages Supported
1M+
Product Pages ManagedBoost sales across online marketplaces
Our offerings
We follow a holistic approach to efficiently manage online marketplaces management services. We focus on delivering a seamless online shopping experience to shoppers worldwide so that it leads to improved customer engagement and conversion. With our technological know-how and a team of experts, we take proactive steps to accelerate your brand on multiple marketplaces. We deliver high levels of customer satisfaction to our clients through our value-driven eCommerce Marketplace Management Services delivery, including:
Brand Governance
Identify counterfeit products, audit brand and data compliance, and review pricing anomalies and unauthorised seller identification.
Catalog Management
Build and manage catalog, create unique content and title, perform image optimisation, and enhance current content score.
Marketing Operations
Build and manage campaigns, perform keyword research and optimisation, create brand stores, and enhance performance management.
Customer/back office support
Deliver L1 customer support (email/chat/social channels) and improve payment reconciliation.
Reporting and Analytics
Optimise pricing and inventory through past reports and analysis.Request for services
Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better
