Slotting the digital content engine into overdrive
The client, an American multinational conglomerate, was looking for a partner who could efficiently run and manage the dynamic digital content. Infosys BPM managed the client’s digital content operations and with process centralization and standardization, helped run an effective content engine for real-time website updates and personalization. The Infosys BPM team offered dedicated shifts for late PST hour and team presence at the client location. Some of the process improvement ideas implemented delivered over $41k in annual savings. Also, RPA reduced the headcount requirements, and the guided support model helped improve collaboration for new builds and personalization.