Digital Interactive Services

Retail

Holding it together for sales and marketing

Automation deployment leading to major savings. The client is a leading retailer of office supplies, machines, and allied business services.

Challenges:
The client facedmyriad challenges including high MTTR (Mean time to resolution) MTTR is a customer service metric measuring the average amount of time between when a customer interaction is created and when that interaction is marked as 'resolved'.
Solutions
IBPM undertook a comprehensive overhaul of the reporting function.
Benefits:
With the IBPM approach, we delivered the following benefits for the client.

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