Refashioning merchandizing with transformation
The client, an apparel sourcing company, had processes across various locations which were non-standardized and manual-effort intensive. Their merchants had to spend most of their time on non-core activities. The client wanted to reduce the cost of their merchandizing operations as well as drive efficiencies and best practices. Infosys BPM helped the client embark on a transformation journey by recommending and implementing a shared service center (SSC) approach for their operations. Through improving, eliminating, and automating several processes, the new shared service center helped identify significant potential cost savings for the client, amounting to approximately $5 Mn over 5 years.