Transforming utility workflows using GIS

For the utilities industry, complex physical assets and high-risk operations involve a great dependence on the field force for mapping infrastructure and performing asset inspections. For telecom, electric, gas, and water services especially, asset health monitoring is critical to prevent network failures. This needs high-quality field data with an effective field workflow equipped with digital applications. Operational excellence in utilities demands the empowerment of field and office staff with better collaboration mechanisms. This paper explores how location technologies and mobile GIS applications can help bring about the required transformation.

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