A cure for contractual complexity
David Bennet, Executive Director of Legal Operations & Contract Governance at a leading integrated healthcare system, faced a fragmented contract management function characterized by manual processes and unstructured workflows. As rising contract volumes and regulatory demands exposed operational inefficiencies and compliance risks, David partnered with Infosys BPM to transform the ecosystem. This case study explains how Infosys BPM’s AI-enabled modernization and standardization initiative enabled 40% faster contract drafting and 50% faster vendor onboarding, resulting in $300,000 in annual savings.
Approach summary:
- Redesigned the operating model to sustain scalability
- Set up SOPs for the contract lifecycle
- Built a pre-approved template library
- Deployed a centralised cloud repository
- Implemented an AI-enabled contract lifecycle management platform
- Created a digital playbook with automated workflows
- Introduced a pre-onboarding checklist
Key benefits:
40% improvement in contract drafting speed 
30% reduction in legal review time 
100% centralised access to contracts 
25-30% reduction in legal workload 
$300K in annual savings 
50% improvement in vendor onboarding timelines
