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Legal Process Outsourcing

Generative AI

A sprint towards legal intelligence

Gerald Geffen, a Senior Product Manager at an American data analytics company, was tasked with accelerating the development of an AI tool for legal workflows under tight timelines. To scale quickly and maintain quality, he partnered with Infosys BPM. Within days, a team of 50 trained legal professionals was mobilized and integrated into the project. Over a 30 day period, the team delivered across the full scope of requirements, including data cleansing, AI optimization, prompt creation and classification, and the introduction of automation led operational rigor. This case study highlights how structured execution and close collaboration enabled rapid progress toward legal intelligence.

Approach summary:

  • Assessed as is processes and defined business logic
  • Developed AI first solution for legal data processing
  • Introduced AI driven document extraction and prompt optimization
  • Set up extensive tests, confidence scoring, and fallback mechanisms
  • Deployed solution in production with phased rollout
  • Monitored performance and took corrective actions

Key benefits:

7 FTEs saved
100% quality of service delivered
7K hours of manual effort saved annually
Investor experience enhanced
Operational accuracy improved