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Overview of trust and safety solutions

Organizations are shifting from reactive threat response to proactively embedding safety through human expertise, AI moderation, and strategic frameworks. Infosys BPM offers strong T&S capabilities across eCommerce, gaming, media, travel, BFSI, healthcare, and other sectors, with deep Gen AI and digital transformation expertise. Our practice ensures user and platform protection, compliance with evolving regulations, and supports secure, trustworthy digital experiences that foster growth and resilience.

AI safety services accelerators

From ideation to implementation, Infosys tech accelerators empower enterprises to deliver intelligent solutions that are scalable, sustainable and socially conscious.

Compliance analyzer

RAI risk assessment report & framework

Customized Microsoft red teaming solution

Infosys Topaz AI threat simulator

Gap analysis against ISO 42001 and roadmap

Infosys RAI guardrails and blueprint

Infosys RAI toolkit with pre-built APIs

AI observability solutions (Galileo, Arize)

Infosys responsible AI agentic framework

Red teaming approach & SOP

RAI office/practice setup blueprint and TOM

AI threat intelligence dashboard

Cloud-native reference architectures

SDLC with responsible AI practices

RAI training

Challenges and solutions - trust & safety

Trust and safety is important because it protects users from harmful content, fraud, and abuse while protecting platforms from regulatory penalties, reputational damage, and user attrition. Research shows the large majority of consumers abandon platforms over concerns about credibility and safety, and regulations such as the EU Digital Services Act now make effective content moderation a legal requirement, with fines reaching up to 6% of global revenue for non-compliance. Strong trust and safety operations protect users, preserve brand reputation, ensure regulatory compliance, and sustain the engagement that digital businesses depend on.

A trust and safety service provider operates content moderation, fraud and abuse prevention, and policy enforcement as a managed function on behalf of digital platforms. This includes reviewing and moderating user-generated content across text, image, audio, and video, detecting and preventing fraud and scams, enforcing community guidelines and regulatory requirements, and providing transparency reporting. Infosys BPM delivers these services across eCommerce, gaming, media, travel, BFSI, and healthcare, combining AI-led detection with trained human moderators across more than 30 languages.

AI and human moderation work together in a hybrid model that balances scale with judgment. AI and machine learning detect and triage harmful content at high volume and speed, flagging spam, abuse, fraud, and policy violations in real time. Human moderators handle context-sensitive, ambiguous, and high-stakes decisions that require cultural understanding and nuanced judgment, and they continuously improve the AI models through feedback. Infosys BPM combines AI-led and generative AI moderation with a trained human workforce and a dedicated Trust and Safety Center of Excellence to deliver high accuracy while controlling cost and protecting moderator well-being.

Platforms typically outsource trust and safety operations when content volumes outpace internal moderation capacity, when 24/7 multilingual coverage is needed, when new regulations require dedicated compliance and reporting capability, or when scaling into new markets demands rapid operational ramp-up. Outsourcing to a specialist provider gives platforms access to trained moderators, established workflows, AI-assisted tooling, and regulatory expertise without building the capability internally. Infosys BPM operates as an extension of a platform's trust and safety function, scaling coverage across regions, languages, and content types as needs evolve.

Trust and safety services are needed by any business that hosts user-generated content, processes online transactions, or operates digital communities. This includes eCommerce and online marketplaces managing fraud and seller compliance, gaming platforms managing in-game safety and community moderation, media and social platforms moderating content at scale, and travel, BFSI, and healthcare businesses managing fraud, compliance, and sensitive data. Infosys BPM delivers trust and safety services across all of these sectors, with industry-specific frameworks for content moderation, fraud prevention, and regulatory compliance.

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