Financial Services

A strong comeback for a smooth closure

Jim Sanchez, the Mortgage Operations Manager at an American banking giant, was in the middle of a transition that outsourced mortgage origination processes to Infosys BPM. However, unexpectedly high-volume inflows of loan applications threw a spanner in the works, challenging the timeliness of loan closures. This case study details how Infosys BPM’s reengineering of processes and pipeline management steeply reduced the bank’s rate lock extension period and its funding cycle time, surpassing the initially agreed-on SLAs.