Picking the right tools for customer delight
Financial companies most often have to deal with large numbers of customer queries, issues, and requests. An American financial firm partnered with Infosys BPM to streamline the responses to customer requests across its IT landscape, to focus on customers’ unique needs and priorities. Infosys BPM developed a solution that not only helped in scaling the existing operations in an efficient manner, but also helped enhance the customer satisfaction.
