Picking the right tools for customer delight

Financial companies most often have to deal with large numbers of customer queries, issues, and requests. An American ­financial ­rm partnered with Infosys BPM to streamline the responses to customer requests across its IT landscape, to focus on customers’ unique needs and priorities. Infosys BPM developed a solution that not only helped in scaling the existing operations in an efficient manner, but also helped enhance the customer satisfaction.

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