BPM services for consumer packaged goods (CPG) outsourcing
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Amid the digital consumer revolution, the CPG industry faces disruptions that demand innovative solutions. E-commerce and social media have transformed the way consumers engage with brands. As global factors impact consumer spending and increase operational costs, Consumer Packaged Goods (CPG) organizations are compelled to prioritize efficiency and cash conservation for survival. In the face of these challenges, Infosys BPM emerges as a reliable partner for the CPG industry, to drive business outcomes, such as improvements in efficiencies, productivity, on-time in full, and inventory and freight cost optimization.
Infosys BPM offers a comprehensive suite of solutions, including Master Data Management (MDM), Trade Promotions Management (TPM), Logistics Control Tower and Advanced Analytics, to help you generate insights about consumer behavior, enable supply chain visibility, reduce cost to serve, and improve business performance. Infosys BPM also places a strong emphasis on ESG (Environmental, Social, and Governance) principles in our service providers. Embrace the digital transformation with confidence and augment your competitiveness in the CPG landscape by leveraging our unparalleled capabilities.
CPG solutions and services that drive growth, agility, and operational excellence
Consumer packaged goods companies face increasing pressure from changing consumer behavior, supply chain volatility, rising operational costs, and growing demand for digital experiences.
Infosys BPM delivers CPG solutions and services that help organizations optimize planning, procurement, manufacturing, fulfillmentfulfilment, customer engagement, and enterprise operations. Our industry-focused approach combines domain expertise, automation, analytics, and AI to improve agility, reduce costs, and accelerate growth.
Why choose our consumer packaged goods (CPG) outsourcing bpm services?
Unlock the true potential of your CPG enterprise with our deep industry expertise, honed through years of partnering with the top global CPG companies. Embracing our visionary approach and investing in cutting-edge technologies including technologies such as AI, automation, and analytics. We tailor CPG solutions to align perfectly with your unique business needs , including beverage and personal care products.
With Infosys BPM as your trusted partner, you gain a decisive edge in propelling your CPG enterprise to new heights of success.
CPG solutions and services across the value chain
- Sales planning support
- Brand planning support
- Sales & operations planning
- Supply & demand planning
- Demand /inventory planning
- Distribution requirements planning
- Strategic sourcing / spot buy
- Procure to order
- Invoice to pay
- Supplier management
- Compliance management
- Master data management
- Capacity requirement planning
- MRP & MPS scheduling
- Bill of materials & routing
- Plant maintenance planning support
- Supply chain master data
- Technical writing / standards – product/packaging
- Sales order processing
- Trade promotions management
- Key account planning
- Category management
- Retail execution support
- Master data management
- Transportation planning & execution support
- Compliance management
- Global trade management support
- Warehouse stock monitoring
- Freight claims & audit management
- Returns management
AI-Powered packaged goods solutions
Leverage AI, analytics, automation, and intelligent workflows to improve demand planning, procurement, inventory optimization, manufacturing support, customer engagement, and enterprise operations across the consumer packaged goods value chain.
Enterprise functions
Finance & accounting
- Procure-to-pay
- Order-to-cash
- Record-to-report
- Enterprise reporting, analytics, and planning
- Tax support
- Industry specialized services
- Digital finance solutions
- Accounts payable on cloud (APOC)
Human resource
- Payroll outsourcing
- Recruitment outsourcing
- Learning services
- Benefits administration
Legal & compliance
- eDiscovery managed services
- Contract management and analysis
- Research solutions
- Next generation eDiscovery
Sourcing & procurement
- Category plans and execution
- Sourcing support & tail spend management
- Supplier relationship management
- Contract management administration
- Spend analytics
- Procurement strategy and consulting services
Sales & fulfillment
- Pre-sales
- Sales
- After sales
- Fulfillment
- Supply chain optimization
- Business process management for 3PLs
Customer care services
- Customer cre services
- Service desk services
- Contact center consulting
- Support services
Amplifying client value with cutting-edge services
Some of our past engagements have resulted in clients realizing great improvement across key business metrics.
Insights
Leverage technology & domain expertise
Why leading consumer packaged goods companies choose Infosys BPM?
Deep CPG domain expertise
Consumer packaged goods companies operate in a highly dynamic environment where demand fluctuations, supply chain disruptions, changing consumer preferences, and channel complexity directly impact performance. Industry-specific expertise helps organizations respond faster to market changes while improving operational efficiency across the value chain.
Connected business operations
Creating value in the CPG industry requires alignment across planning, procurement, manufacturing, logistics, customer operations, and enterprise functions. A connected operating model improves visibility, strengthens collaboration between teams, and enables faster, data-driven decision-making across the organization.
Digital-first execution
Modern CPG organizations are increasingly adopting automation, analytics, and intelligent technologies to improve operational agility. Embedding digital capabilities into business processes helps reduce manual effort, improve process efficiency, enhance forecasting accuracy, and support continuous improvement initiatives.
Scalable global delivery
As businesses expand across markets and channels, operational models must scale without compromising service quality or business continuity. Flexible delivery capabilities help organizations manage demand variability, support global operations, and maintain consistent performance across regions.
Transformation-oriented approach
Operational excellence is no longer limited to cost optimization. Organizations are looking to improve resilience, agility, customer responsiveness, and long-term growth. A transformation-focused approach helps drive continuous improvement across business processes while supporting evolving business priorities.
Success stories
Bringing values to businesses through our products and services
Case Study
Case Study
Case Study
Our offerings
Infosys BPM applies Live Enterprise framework, digital technologies, and data-driven analytics to build brands and drive growth in CPG.
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Rewards & recognitions
Awards & analyst recognitions won by Infosys BPM
Challenges and solutions for CPG solutions and services
CPG solutions and services help organizations improve visibility, efficiency, and decision-making across the value chain. By optimizing planning, procurement, manufacturing support, logistics, customer operations, and enterprise functions, businesses can reduce operational complexity, improve service levels, and drive measurable business outcomes such as productivity gains, inventory optimization, and cost reduction.
End-to-end packaged goods solutions can support demand planning, sourcing and procurement, manufacturing support, logistics and returns management, customer service, finance and accounting, and other enterprise functions. Integrating these capabilities helps create a connected value chain that improves agility, responsiveness, and operational efficiency across the organization.
AI and automation help consumer packaged goods companies improve forecasting accuracy, optimize inventory management, streamline supply chain processes, automate repetitive tasks, and generate actionable insights from large volumes of operational data. These capabilities enable faster decision-making, greater agility, and improved business performance.
Organizations can improve supply chain visibility by leveraging advanced analytics, logistics control towers, master data management, and connected business processes. Greater visibility helps businesses respond more effectively to demand fluctuations, reduce disruptions, optimize inventory levels, and improve on-time delivery performance.
When evaluating a transformation partner, CPG companies should consider industry expertise, end-to-end value chain capabilities, AI and automation experience, data and analytics capabilities, governance frameworks, and the ability to deliver measurable business outcomes. A strong partner should help improve operational efficiency, accelerate transformation initiatives, and support long-term growth objectives.
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