Business Transformation Services
A global ERP rollout marinated in deep insights
Sylvie Weidenbach, Global Business Services (GBS) Director at a £3.4 Bn food and beverage MNC, was perturbed when the Covid-19 pandemic impacted her program to roll-out SAP S/4 HANA Fiori and VIM across global F&A operations. Apart from unforeseen budget constraints, the external consultancy she had brought in to help also struggled due to their lack of insights into the on-ground processes being used across countries. This case study details how a team from Infosys BPM — already embedded in the organisation and managing several critical processes —saved the day. Their deep insights and expert functional capabilities enabled successful deployments of the new ERP across regions, well within the reduced budgets and with minimal disruption to the GBS operations.
Approach summary:
- Inventory of legacy processes
- Refining the global process for local requirements
- Devising SIT, UAT, and regression tests
- Emergency workarounds for implementation challenges
- Hypercare and post-implementation support
Key benefits:
Error free process design 
On-time UAT testing 
Automated KPI tracking 
Within budget project execution with no delays 
Minimal disruption to operations during transition 
