Merchandise & Category Management
Loading the retail shelves with automation
Stockouts are terrible for anyone in the retail business, as Jonathan Robieux, Head of Merchandising at one of Europe’s largest electronics retailers, knew well. But his teams, heavily dependent on manual processes and fragmented data, were unable to make stocks consistently available across the company’s hundreds of physical stores and digital channels. This case details how Jonathan brought in Infosys BPM as a strategic transformation partner to eventually gain over 90% in-store stock availability that yielded a 5% increase in sales YoY, among other significant outcomes.
Approach summary:
- Deep dive process assessments
- Joint stakeholder workshops
- Automation tools development
- Migration of reporting to Power BI
- Robust governance implementation
- Lean methodologies for optimization
- Targeted training sessions
Key benefits:
87%forecasting accuracy
90% in-store stock availability
5% increase in Y-o-Y sales
150% reduction in stranded inventory
8% increase in profit margins
30% increase in NPS
