Infosys BPM Gender Pay Gap Report 2024

We operate across 5 non-urban locations in Ireland – Dublin, Wexford, Waterford, Clonmel and Craigavon, providing competitive cost base and positive work-life balance. It supports onshore/near shore services of Ireland, United Kingdom and Northern Ireland, North America.

Infosys BPM Ireland key business process service offerings are Customer Service and Billing, Mobile Technical support, Engineer appointments, Complaint Management, Sales and Retention, Category Management, Query Management, Chats, Collections, Credits and Agreements, Sales through Service, Connectivity, Order management, Mortgage Application Support, Human Resource Outsourcing, Help desks, and Entertainment ticketing lifecycle.

Infosys BPM Ireland is known for delivering intuitive customer experience through a core focus on the customer journey. Through our People, Capability, Integrity and Innovation we have established a reputation for excellent customer experience. What makes us different is that we have Deep operational knowledge that delivers a strong and transparent client relationships. We collect and analyse data and use these insights to enhance the conversations you have with your customers. We listen, We understand and we empathise to make every customer interaction count. We bring you closer to your customers and develop the new ideas that are crucial to business growth.

Our team comprises people from all walks of life - from all across Europe and the rest of the world. The diversity in our workforce is one of our core strengths, which helps foster creativity and innovation and provides our people with interesting challenges to enable growth in their career. There is a strong focus on collaboration between teams and getting our talented and creative people together to enhance our solutions.

Driven by the voice of our employees, our CSR strategy focusses on three core areas- People, Community and Environment. Our senior leadership team leads the Entrepreneurial programs to mentor students in local secondary schools. Each year our employees choose a charity event to support. We also support and encourage several environmental initiatives like recycling schemes, partnership with green vendors and carpooling options.

Our efforts have been recognized by several institutions including:

1. Best Business Process Outsourcing Provider 2019 by Irish Enterprise Awards
2. Customer Experience Experts of the Year 2019 by Irish Enterprise Awards

With a view to evolve and benchmark ourselves against the best-in-class services and products, we cooperate with several organisations including the Industrial Development Authority (IDA)

Our efforts are being recognized by our partners globally for Humanware and Next-Generation Technology to enhance stakeholder delight. These strong partnerships have helped us to access region specific talent pool, partnerships with third level education institutions, state agency partnerships, and operations across non-urban locations providing competitive cost base and positive work/life balance. We have been recognized as one of top employers in the South East Region.

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