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Who we are

We operate across 5 non-urban locations in Ireland – Dublin, Wexford, Waterford, Clonmel and Craigavon, providing competitive cost base and positive work-life balance. It supports onshore/near shore services of Ireland, United Kingdom and Northern Ireland, North America.

Our key service offerings are Customer Service and Billing, Mobile Technical support, Engineer appointments, Complaint Management, Sales and Retention, Category Management, Query Management, Chats, Collections, Credits and Agreements, Sales through Service, Connectivity, Order management, Mortgage Application Support, Human Resource Outsourcing, Help desks, and Entertainment ticketing lifecycle.

Infosys BPM Ireland is known for delivering intuitive customer experience through a core focus on the customer journey. Through our People, Capability, Integrity and Innovation we have established a reputation for excellent customer experience. What makes us different is that we have Deep operational knowledge that delivers a strong and transparent client relationships. We collect and analyse data and use these insights to enhance the conversations you have with your customers. We listen, We understand and we empathise to make every customer interaction count. We bring you closer to your customers and develop the new ideas that are crucial to business growth.

Ireland DC
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Working at Infosys Ireland

Some of the key partners we work with are from domains such as Finance & Accounting, Recruitment, Sales & Fulfillment and Management of Complexity.

We work to improve the skillset of each individual through in-house created programs and by partnering with globally recognized professional development institutions to enhance both professional and personal development. These programs add value to the individual career paths and we encourage everyone to take an active part in their growth journey.

Interesting Facts

  • 75% of our leadership team is made of women
  • Over 35 different nationalities
  • 55:45 Gender diversity
  • Average age group is 22-25
  • Support our clients with over 12 language capabilities
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Our People

What Our People Say
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Videos

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Contact Us

Infosys BPM Dublin
050 Lake Dr,
Citywest, Dublin,
Phone: +353 1467 7200
Email: irelandcw_reception@infosys.com

Work with us, Grow with us.

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