Category Management Plan and Execution

Our guiding principle in category management is to maximize the effort towards value delivery for our clients while maintaining a strong strategic view as well as minimizing operational effort. We achieve this through streamlining and harmonizing processes and automation.

Category control tower:

Infosys BPM's Category Control Tower (CCT) is a game-changing and futuristic genome-based category management solution that delivers real-time actionable insights and proactive alerts curated to support category managers in decision making on the go and manage risks more efficiently.

The Category Control Tower (CCT) offers several benefits for in decision making, including:

  • Real-time insights: CCT provides category managers with real-time insights into their category spend, suppliers, and market conditions, enabling them to make informed decisions quickly and avoid costly mistakes.
  • Proactive alerts: The technology can generate proactive alerts based on predefined rules and thresholds, helping category managers to identify and mitigate potential risks early on.
  • Platform-agnostic: CCT is accessible across all platforms, allowing category managers to stay informed and make decisions even when they are on the go.
Category Management Procurement Strategy
Key values delivered by our category management procurement strategy

Client Successes

Here are some of our top-of-the-line client successes.

Sourcing and Procurement Services

Our Key Offerings

We offer a range of procurement focused futuristic solutions for efficient category management strategy.

  • Infosys Nia-powered digital category enablers:

    We offer dynamic decision support through a range of procurement-focused business apps that leverage Infosys Nia, our artificial intelligence platform.
  • Infosys Nia-powered procurement insights tool:

    Delivers relevant category insights by automating procurement data ingestion and data management activities, intelligent spend classification, insights and interactive visualization, for optimized procurement management.
  • Commodity councils:

    The Infosys BPM global commodity councils strongly back our category management and strategic sourcing solutions. They help aggregate and share the industry’s best practices, category management tools and processes, technology, and systems. These specialist commodity council teams provide deep subject matter expertise to our solutions in capital projects, engineering and professional services, information and communication technology (ICT), marketing, property and facilities, logistics, and all other categories of indirect spend.

Industries Supported

Our end-to-end category management outsourcing services across a wide range of verticals, including:

  • Property and real estate: Facilities management, waste management, lease management, security, cleaning, and pest control
  • HR services: Recruitment, temporary labor, training, and learning and development
  • Logistics: Couriers, road freight, freight forwarding, and pallets
  • Engineering and capital projects: Engineering services, engineering consumables, capital equipment maintenance, and MRO
  • Marketing: Print, media, creative agency, market research, and public relations
  • IC: End-user computing, infrastructure, telecommunication, IT services, software, and multi-function devices (MFDs)
  • Travel: Air, accommodation, travel management, and car hire
  • Office consumables: Stationery and corporate print
  • Fleet: Fleet management organization (FMO), vehicles, and fuel
  • Business services: Mailroom, records management, uniforms, laundry, debt collection, and insurance
  • Professional services: Management consultants, legal services, and audit services
  • Insurance claim: Assessors, builders, home contents, glazing, and motor vehicle repairs
  • Medical goods and services: Consumables and imaging equipment

Access AI-based capabilities


Why us?

Infosys BPM services has invested in deep category management capabilities across the globe.

Why us

With a strong team backed by Infosys BPM Portland group, a niche category consulting firm we acquired in 2012, we bring value for clients in category strategy formulation support and execution across all indirect categories and many direct categories. Key benefits we deliver include the following.

  • Extensive expertise:

    Across sourcing, supplier relationship management, demand and compliance management, category analysis, planning and reporting, and market and knowledge management.
  • Flexibility:

    We leverage onsite and offshore resources to deliver maximum flexibility.
  • Focus on objectives:

    We develop an action plan with defined objectives, deliverables, and milestones. Progress is reported regularly by means of interactive and custom reports such as CPO Dashboard.
  • Continuous improvement:

    We leverage deep client and market knowledge to improve the value delivered from future spend and to ensure that suppliers' terms and pricing align to current best practices and market conditions.

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