Supplier Relationship Management Solutions (SRM)

Infosys BPM supplier relationship management solutions include empower organizations to optimize their supplier base and drive value across the entire supplier lifecycle. Our comprehensive SRM solution Performance Management (SPM), Contract performance Management (CPM) and Supplier Relationship Management (SRM). At Infosys BPM, SPM and CPM are category management enabling capabilities that are applied to manage suppliers to annualized, rolling category plans thereby helping manage suppliers to KPIs and enabling performance benchmarking and compliance (client and supplier) to contracted terms and conditions. Our supplier relationship management approach ensures that supplier performance and compliance are consistently monitored and improved.

Infosys BPM Supplier Relationship Management Framework (SRM)

• Infosys BPM applies a segmented supplier management model as part of its SRM solution to optimize supply chain management and segment client spend. This model recognizes the category of suppliers and seeks to match the nature and level effort applied to a supplier with the potential value available and/or the level of risk to be managed.
• We do not use a “one-size-fits-all” approach. Our ‘Fit for purpose’ approach is tailored for each supplier segment i.e. for Strategic (tier1), Managed (tier2), Preferred (tier 3) and tactical (tier 4) suppliers within the category management frameworks.
• On the digital front, we leverage intelligent sourcing mechanisms, advanced analytics, and machine learning/Artificial Intelligence (AI) to identify strategic suppliers, evaluate ongoing supplier relationship management metrics, and enhance supplier information visibility based on pre-defined business criteria. Our system can auto-select or recommend a supplier for a particular transaction, improving efficiency and transparency in supplier management.

This results in the following measurement:

• Clearly defined process and performance metrics
• Clearly defined retained and externalized supplier management roles
• Tiered, fit for purpose model
• Value-focused program leading to risk mitigation, supplier performance improvement, and strategic supplier innovation through effective SRM.
• Enhanced contract management and compliance for all supplier agreements
• Improved supplier collaboration and supplier relationships across the supply chain

By leveraging Infosys BPM’s supplier relationship management expertise, organizations can improve supplier outcomes, enhance supplier value, and drive excellence in supplier management across the entire supply chain.