CSOs, today, need to be able to deliver high-quality products and services at warp speed, build relationships with suppliers and sub-suppliers, predict demand for new and existing business models, meet sustainability targets, and rapidly adopt new technologies - all without disrupting business as usual. Now more than ever there is a need to digitize the supply chain. Infosys Live Enterprise, a modular yet holistic suite of services, can help CSOs re-imagine and transform their supply chain to be responsive and agile, in an ever-changing business environment. By enabling data-driven, sentient decision-making and hyper automation at scale, Live Enterprise is positioning CSOs to lead their companies into the next frontier of digital supply chain and create an unassailable competitive advantage.


Key elements of Infosys Live Enterprise Sales and Fulfillment

Networked and Connected

Networked and Connected

  • API/EDI interfaces
  • Real time track & trace
  • Control tower based operations
  • Cross functional teams
  • Smart Order Management Platform
  • Golden Process


  • Customer Portals
  • Order arrival analytics
  • Special project teams
  • Chat bots
  • BVA framework
Hyper Productive

Hyper Productive

  • BPM Orchestrators
  • Touchless Orders/Bots based processing
  • Predictive holds management
  • Consolidation/cross training
  • TradeEdge Platform
  • Target Operating Model
Sentient (Sense / Feel / Respond)

Sentient (Sense / Feel / Respond)

  • One Office Model
  • Operations based on customer segments
  • Real time dashboards
  • Analytics to support proactive delivery
  • Demand Forecasting tool
Anytime / Anywhere Experience

Anytime / Anywhere Experience

  • Mobile enabled
  • Remote operational visibility
  • Conversational AI

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