Overview

CSOs, today, need to be able to deliver high-quality products and services at warp speed, build relationships with suppliers and sub-suppliers, predict demand for new and existing business models, meet sustainability targets, and rapidly adopt new technologies - all without disrupting business as usual. Now more than ever there is a need to digitize the supply chain. Infosys Live Enterprise, a modular yet holistic suite of services, can help CSOs re-imagine and transform their supply chain to be responsive and agile, in an ever-changing business environment. By enabling data-driven, sentient decision-making and hyper automation at scale, Live Enterprise is positioning CSOs to lead their companies into the next frontier of digital supply chain and create an unassailable competitive advantage.

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Key elements of Infosys Live Enterprise Sales and Fulfillment

Networked and Connected

Networked and Connected

  • API/EDI interfaces
  • Real time track & trace
  • Control tower based operations
  • Cross functional teams
  • Smart Order Management Platform
  • Golden Process
Agile

Agile

  • Customer Portals
  • Order arrival analytics
  • Special project teams
  • Chat bots
  • BVA framework
Hyper Productive

Hyper Productive

  • BPM Orchestrators
  • Touchless Orders/Bots based processing
  • Predictive holds management
  • Consolidation/cross training
  • TradeEdge Platform
  • Target Operating Model
Sentient (Sense / Feel / Respond)

Sentient (Sense / Feel / Respond)

  • One Office Model
  • Operations based on customer segments
  • Real time dashboards
  • Analytics to support proactive delivery
  • Demand Forecasting tool
Anytime / Anywhere Experience

Anytime / Anywhere Experience

  • Mobile enabled
  • Remote operational visibility
  • Conversational AI



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