The Intelligence Shift
Infosys BPM is proud to be the Silver Sponsor of the 24th Nasscom BPM Confluence & Awards 2026, where industry leaders, innovators, and decision-makers come together to shape the next chapter of business process management.
As the industry undergoes an intelligence shift, business process management is evolving beyond efficiency to become a strategic driver of transformation, growth, and measurable business outcomes. The Nasscom BPM Confluence & Awards 2026 brings together the leaders advancing this evolution, creating a platform for bold ideas, meaningful conversations, and industry-defining insights.
Centered on the theme "Tech-enabled BPM: Transforming Processes, Delivering Outcomes and Driving Growth," the confluence will explore the forces redefining the industry, from AI-driven autonomous operations and vertical intelligence to talent transformation and India's next wave of growth. The event will bring together visionaries and practitioners shaping the future of BPM, while celebrating the organizations and leaders setting new benchmarks for excellence across the BPM ecosystem.
Leaders Speak
Session Chair: Anup Kapoor, EVP - COO & Whole-time Director, Infosys BPM
Session: The BPM Reset: Maintaining India’s Competitive Advantage in the Intelligence Era
Timing: 10:30 – 11:00 AM
Transformation in BPM is no longer a question of "if", it has already happened. The real challenge for providers is how to reinvent workforce models, pricing and go-to-market strategies for a future where intelligence, outcomes and platform partnerships define competitive advantage. This panel brings together industry CEOs to share their playbook for the next chapter of Indian BPM.
Session Speaker: Srikant Balan, SVP & Business Head, Infosys BPM
Session: When AI Starts Managing AI: Building the Intelligent Operations Engine
Timing: 12:45 – 1:10 PM
As machines take on more decision-making and orchestration, BPM organisations are rethinking how work gets done. In this session, industry leaders discuss the operating models, governance and capabilities needed to build trusted, intelligent enterprises.
Session Speaker: Santosh Panpaliya, SVP & Global Head - HRD, Infosys BPM
Session: Reskilling India's BPM Workforce: Leading Through the Entry-level Talent Transition
Timing: 4:00 – 4:30 PM
As agentic AI absorbs high-volume voice, chat and transactional work, BPM organisations face their biggest workforce transition in decades. This session explores how leading employers are building future-ready talent pipelines, redesigning entry-level roles and equipping frontline managers for an AI-augmented delivery floor.
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