Order-to-Cash

Overview

We provide end-to-end services through our global operating model for the Order-to-Cash function. With Infosys BPM, you get a partner who drives your journey of process consolidation and harmonization, automates the processes, helps you recognize revenue early, improve your day’s sales outstanding (DSO), and enhance your end user satisfaction.

Transactional activities:

  • Quote and order processing
  • Customer master data
  • Credit analysis and decision support
  • Billing and invoicing
  • Collections
  • Dispute management
  • Customer query resolution
  • Cash application
  • Customer refund
  • Credit / debit note creation
  • Deduction accounting
  • Customer reconciliation
  • Period end support
  • Reporting

Key niche activities:

  • Revenue assurance services
  • Revenue leakage analytics
  • Pricing analytics
  • Industry analysis
  • Fraud management analytics
  • Cashflow analytics
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Why Us?

Infosys BPM is a leading Order-to-Cash provider, processing over 1,00,000 orders each week worth over USD 50 billion. Some of the key highlights of our experience in O2C are:

  • 2.3 million receipts supporting over USD15 billion in revenue applied yearly
  • Collections worth USD21 billion per annum for managing around 197k customers
  • More than 590k invoices generated per annum
  • Match over 500,000 incoming payments annually, within 24 hours and with 98% accuracy
  • Handle over 180,000 billing queries in a month
  • Over 6,000 professionals dedicated to supporting 30 OTC clients across geographies and industries
  • Drive process excellence by leveraging benchmarking across over 40 parameters
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How we deliver value?

To drive transformational benefits for our clients, we have made significant investments in the Order-to-Cash processes:

  • Developed a suite of Order-to-Cash tools including the Infosys Collections Management solution, Infosys Cash Application solution, Infosys Integrated Order Management system, and Customer Portal
  • Dedicated Collections Centre of Excellence that focuses on driving process excellence and increasing domain expertise through training and certification
  • Training and certification specific to OTC skills
  • Specialization of resources through dedicated domain development programs called 'OTC Practice Ambassador'
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Digital components for Order-to-Cash

Next-generation accounts receivable

With a portfolio of in-house and best-of-breed partner platforms, we offer a holistic AR solution aimed at automating the labor-intensive Order-to-Cash process and thereby realizing your receivables quicker while driving better cost and process efficiencies.

Our AR solution suite includes:

  • Our partner powered end-to-end AR platform offering credit management, deductions, cash application, EIPP and truly next-generation AI-driven collections.
  • Our AI-based AR solution offers predictive and actionable insights improving business outcomes such as DSO.
  • Our ML-driven pre-processor solutions enhancing the efficacy of bank uploads and improving cash application in your existing ERPs.
  • Our out-of-the-box AR Analytic solutions that are aimed at improving working capital via accelerated cash flows.
  • Prebuilt RPA Bot Library for most AR processes.

What does it mean for you?

  • 30-65% improvement in efficiency
  • Accelerated cash flows and improved business metrics such as DSO
  • Reduced frauds and customer defaults
  • Superior experience

Request for services

Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better