Infosys BPM offerings for social media
Disparate operational teams running your various social presence and engagement initiatives are just a quick fix for immediate risks and opportunities. What you need is a team that integrates processes, technologies, and expertise to create a global social media operations center.
Infosys BPM’s offerings help your enterprise embrace the new social reality enabling you to maximize content monetization opportunities through a holistic social media operations strategy and comprehensive digital technology platforms. So you are empowered to interest, excite, convert, and retain today’s digitally savvy, socially active customers.
Infosys BPM social media operational services
Infosys BPM digital marketing services
Social Media Command Center (SMCC)
Given the nature of social media – and the real-time interactions of consumers – it becomes important to be able to pick chatter early and address any concerns before the topics go viral. Today, as little as 140 characters can make or break your reputation. This is where the Infosys BPM Social Media Command Center comes into play. The Command Center can work with multiple stakeholders within your organization and provides an enterprise view of social activity and impact – with comprehensive reports.
The Command Center leverages various point / platform solutions from Infosys to aggregate listening, analysis and engagements based on the various campaigns / tracks run by your enterprise. Being a real-time team, the Command Center will be able to pick trends and chatter to quickly respond to any buzz related to your brand or your operations.
By integrating varied services, tools and processes, the Command Center creates an enterprise-level deliverable that can be consumed by your varied stakeholders, in addition to providing consistent and scalable social execution.
Delivery models for the Infosys BPM Social Media Command Center
Infosys BPM Social Media Command Center
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Infosys BPM offerings for the media and entertainment industry