Service Industry BPM Services

Navigate Your Next

Infosys BPM's services practice is focused on industries such as - Hospitality, Real Estate, Professional Services, and Transportation and Logistics. We have a Center of Excellence (CoE) for each sector to develop industry-specific solutions and identify nuances of enterprise transactional processes. In addition, the CoE designs training modules to train and certify our professionals before starting client operations.

BPM and Digital Transformation
Line

Why Us?

Our offerings for the Services sector covers Sourcing Services, Customer Service, Digital Marketing, Order Acquisition, Shipment & Delivery, Supply Chain, Master Data Management, Procure to Pay, Reconciliations & Accounting, Advertising OTC, to name a few.

Sourcing Services


  • Sourcing strategy
  • Supplier discovery
  • RFX management
  • Supplier review
  • Supplier performance management

Contract Management


  • Contract drafting and review
  • Contract remodeling
  • Contract renewal
  • Franchisee contract
  • Supplier contract

Customer Service


  • Franchise helpdesk: General enquiry, tech support, billing support
  • Supplier helpdesk

F&A – Billing & Invoicing


  • Franchise invoicing
  • Invoice disputes
  • Collections
  • Reconciliation


Digital


  • Search & display ad operations and trafficking
  • SEO, SEM

Reporting


  • Spend analytics & reporting
  • F&A reporting
  • Store performance reporting
  • Store audit reporting

Order Acquisition


  • Product & service quotes
  • Receive orders through:
    • EDI
    • Email / fax / portal

Order Modification


  • Booking of orders
  • Order expedites and delivery issues
  • Order change & cancellation

Shipment & Delivery


  • Customer delivery scheduling
  • Post-shipment support
  • RMA and returns
  • Replacement orders

Order Activities


  • Invoice disputes
  • Service contracts
  • Partner program support
  • Field services
  • Query management

Upstream


  • Upstream document management
  • Well file archival

Supply Chain


  • Sourcing events & auctions
  • RFX management
  • Supplier performance management
  • Master data management

Customer Service


  • Technical helpdesk

Source to Contract


  • Operational sourcing
  • End-to-end category management
  • Bid management
  • Supply market research

Master Data Management


  • Vendor master
  • Material master
  • Price file management,
  • HSE, KPI data reporting

Procure to Pay


  • Buy, expediting
  • Accounts payable
  • Expense management

Reconciliations & Accounting


  • Bank reconciliation
  • Balance sheet account reconciliation
  • Intercompany clearing
  • Fixed asset accounting
  • Cash accounting
  • AR invoicing

Finance and Accounting


  • Accounts payable & T&E processing
  • Royalties: Contracts & calculations
  • General ledger: Journal entries, reconciliation, close & reporting
  • AR: Credit, collections, cash app
  • Financial planning & analysis
  • Procurement operations

HR


  • Platform-based HR operations
  • Payroll and benefits admin
  • Employee records administration

Sourcing & Procurement


  • Tactical and strategic procurement
  • Category management
  • Spend analysis & sourcing events

Advertising OTC


  • Order to cash: Order entry, placements
  • Adjustments, billing, disputes, collections
  • Ad production: Spec ads & pick ups

Digital


  • Search & display ad operations and trafficking
  • SEO, SEM

Circulation (Subscription) OTC


  • Single copy & home delivery
  • Subscribers: Starts, stops, delivery issues
  • Vendor, driver, carrier setup, draws, cash, returns
  • Carrier route setup and assignment
  • NIE, Honor Box operations
  • Contact centre & social media customer service

Customer Service


  • Level 1 service desk
  • Fault reporting helpdesk
  • Tier 1 helpdesk for IPTV
  • Customer service/billing helpdesk
  • Technical services desk (L1 & L2)

Our Offerings

     

Transform Service Experience across the Enterprise with our offerings

Request for services

Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better