- BPM Analytics
Making sense out of a mountain of data can sure be tough. But when Infosys BPM helped a global metals and mining giant improve business metrics with a well thought through big data analytics platform, they hit paydirt. The client was dealing with a complex set of multiple reports with varied reporting frequencies resulting in lack of visibility on business metrics at an organizational level. To meet the client’s objectives and drive analytical maturity in such a large global and complex organization, Infosys BPM brought in updated technology, advanced analytics, and domain knowledge to deliver large, scalable, and contextualized analytics solutions. This solution helped the client create better synergies inside the organization, and positively impacted the operational efficiency. It also helped improve on multiple critical business metrics. Infosys BPM was awarded the NASSCOM Customer Service Excellence Award 2019 in the Process Efficiency category for delivering this robust solution.