Putting the beauty back into e-commerce, with a picture-perfect audit
When Greg Murphy, Director of Amazon eRetail at the world’s largest cosmetics company, found numerous inconsistencies in the product details uploaded on its eCommerce marketplace and in its internal invoicing data, he turned to Infosys BPM for help. This case details how Infosys BPM’s detailed quality audit, validation, and invoice reconciliation helped the company attain a 100% product attribute accuracy, a 20% improvement in process efficiency, and an impressive increase in overall profitability.
Approach summary:
- Conducted online reviews of Amazon PDPs
- Validated accuracy and up-to-datedness
- Conducted thorough invoice reconciliation
- Detected discrepancies in charges and deductions
- Resolved issues through Vendor Central tickets
Key benefits:
Enhanced profitability
100% Product attribute accuracy
50% Reduction in AHT
20-22%Increase in reconciliation efficiency
