Striving for more through award-winning transformational partnership

When a decade long partnership grows through a shared vision, great things happen. When Infosys BPM helped a UK-based telecom giant undergo process and technology transformation, it was a win-win scenario all around. Due to the client’s acquisition, they started facing challenges such as increased operating costs and revenue leakages caused by non-harmonized processes. The client wanted to achieve ‘Best in class’ operations by adopting transformation solutions. Infosys BPM initiated a program called ‘strive for more’ in collaboration with the client’s onshore process owners and service relationship team to drive business priorities. This helped implement changes more effectively and also with better project/change management. The client was able to save millions in revenue leakages and improve the cash flow substantially. Infosys BPM also won two major global level awards for a successful delivery of this robust solution.

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