Overview

With digital transactions expanding and fraud patterns becoming more and more complex, enterprises need predictive defense mechanisms in place, powered by AI. Infosys BPM delivers a 360° fraud management ecosystem that integrates consulting, platform enablement, and managed operations to help institutions predict, prevent, and protect effectively.

Powered by AI, behavioral analytics, and real-time monitoring, our solutions detect anomalies faster, reduce losses, and enhance customer trust. From payments to identity and claims fraud, we provide unified visibility and regulatory confidence—enabling resilient, future-ready fraud operations.

our impact

Up to 45% reduction in fraud losses
through predictive modeling and real-time detection

Operational efficiency gains
from automated triage and scoring

Unified fraud command view
through advanced dashboards and analytics

Stay ahead of evolving fraud threats with Infosys BPM’s intelligence-led solutions

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our offerings

Fraud strategy & consulting

Fraud framework design, risk assessment, and control effectiveness benchmarking across digital, card, and lending ecosystems.

Platform implementation & support

Deployment and integration of industry-leading platforms (SAS Fraud Management, FICO Falcon, Sift, Feedzai, etc.)—including tuning, dashboarding, and custom rule design.

Real-time fraud monitoring

Machine learning models for anomaly detection and transaction scoring across payment rails.

Application & identity fraud detection

Multi-source identity verification and device fingerprinting to identify synthetic and mule accounts.

Claims & policy fraud (insurance)

NLP-driven document analysis and rules-based triage to detect claim irregularities.

Omnichannel surveillance

Centralized monitoring across mobile, web, ATM, and call center channels.

why Infosys BPM

End-to-end fraud management expertise, from consulting and platform deployment to operations and analytics
Deep integration with various AI-powered detection engines as well as proprietary Infosys BPM fraud accelerators
Global delivery and 24x7 monitoring across BFSI, telecom, and e-commerce sectors
Outcome-based engagement models delivering measurable loss reduction and improved fraud-to-sales ratios

Infosys BPMs financial crime & compliance (FCC) services combine deep domain expertise, digital transformation capability, and a global operations backbone to help institutions detect, prevent, and respond to financial crime—efficiently, intelligently, and at scale.