KYC managed services
Infosys BPM delivers KYC managed services that help financial institutions simplify customer onboarding, strengthen regulatory compliance, and improve operational efficiency across the customer lifecycle. Our KYC BPO solutions combine consulting expertise, AI-powered automation, advanced analytics, and managed operations to help organizations reduce compliance costs while improving customer due diligence, periodic reviews, and regulatory transparency.
Leveraging intelligent workflows, platform integration, and global delivery capabilities, we help financial institutions build scalable KYC operations that balance regulatory integrity with faster onboarding and a better customer experience.
Key highlights
40% Faster customer onboarding
30% Reduction in compliance costs
20+ Global KYC transformation programs
End-to-end KYC managed services
Our KYC managed services provide end-to-end support across the customer lifecycle, helping financial institutions improve compliance while delivering faster onboarding and better customer experiences. Our KYC BPO solutions combine consulting, technology implementation, AI-powered automation, and managed operations to simplify complex KYC processes at scale.
Our lifecycle coverage includes:
- Customer onboarding
- Customer due diligence (CDD)
- Enhanced due diligence (EDD)
- Entity resolution & UBO identification
- Risk assessment
- Periodic reviews
- Trigger-based reviews
- Regulatory reporting support
- Continuous operational governance
Our offerings
KYC consulting & advisory
Framework design, process harmonization, and regulatory gap assessments tailored to regional regulations (FATF, FCA, FinCEN, EU AMLD).
Platform implementation & integration
End-to-end deployment of leading KYC platforms (Actimize, Fenergo, Pega, Oracle, etc.), integrated with onboarding and CRM systems.
Customer onboarding & due diligence
Automated workflows for document collection, verification, screening, and risk scoring.
Periodic & trigger-based reviews
Dynamic refresh cycles managed through robotic process automation (RPA) and event-driven workflows.
Entity resolution & UBO identification
AI and graph analytics to surface hidden ownership hierarchies and related-party exposures.
Integrated KYC managed services
Infosys BPM delivers KYC managed services through an integrated approach that combines advisory, technology implementation, and managed operations. Our KYC BPO solutions help financial institutions modernize customer onboarding, strengthen due diligence, and improve compliance across the KYC lifecycle.
By bringing together consulting expertise, leading KYC platforms, AI-driven automation, and operational excellence, we help organizations improve process consistency, accelerate onboarding, and enhance regulatory transparency while adapting to evolving compliance requirements.
Why Infosys BPM
- End-to-end coverage: From advisory to platform implementation to operations
- Experience on 20+ global KYC transformation programs
- Co-innovation with leading regulatory technologies and identity verification partners
- Compliance command center for unified visibility, metrics, and control
Resource center
Challenges and solutions for KYC managed services
KYC managed services help financial institutions standardize customer onboarding by combining due diligence, risk assessment, and document verification within streamlined operational workflows. Infosys BPM's KYC managed services leverage AI-enabled automation, analytics, and managed operations to reduce manual effort, improve consistency, and support regulatory compliance while delivering a smoother onboarding experience.
Yes. Infosys BPM helps financial institutions implement, integrate, and optimize leading KYC platforms as part of its KYC managed services. Our teams work within existing technology environments to improve operational performance, support platform adoption, and minimize disruption to ongoing compliance processes.
Infosys BPM's KYC BPO solutions support a wide range of KYC operations, including customer onboarding, customer due diligence (CDD), periodic and trigger-based reviews, entity resolution, UBO identification, platform implementation, and KYC consulting. Organizations can outsource individual processes or adopt a comprehensive managed services model based on their business and regulatory requirements.
Infosys BPM combines domain expertise, technology integration, and managed operations to help financial institutions adapt to evolving regulatory requirements. Our KYC managed services support consistent due diligence processes, periodic reviews, and governance practices that enable organizations to maintain compliance while improving operational efficiency.
Infosys BPM provides KYC managed services that combine consulting, platform implementation, AI-enabled operations, and managed service delivery to support the entire KYC lifecycle. With experience delivering global KYC transformation programs and expertise across customer onboarding, due diligence, and compliance operations, we help financial institutions build scalable, efficient, and resilient KYC processes.
Request for services
Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better.
All the fields marked with * are required
