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Advantages of outsourcing the mortgage lending process

Mortgage Process

The ever-changing nature of the mortgage industry is increasingly influencing lenders and financial institutions. They scrutinize and survey the current market trends to adapt their businesses to those trends and achieve sustainable growth.

Ups and downs of the housing market (in the form of new regulatory compliance measures, high costs, changing technologies, and tighter budgets), and navigating through these challenges efficiently, have been difficult on mortgage companies, keeping them on their toes. These factors prompt many financial institutions to look for ground-breaking solutions to meet the inconsistent demand in the market. One such solution is outsourcing.

Outsourcing has become a lifeline for businesses as mortgage processing is a challenge that requires meticulous effort and considerable time. Hence, mortgage consulting and outsourcing services have attracted widespread demand. Mortgage outsourcing assists banks and other lending institutions in managing surges in loan requests, lowering cost per loan, and maintaining a loyal customer base. It helps mortgage lenders take a load off in high-volume, time-consuming tasks in loan processing, accounting, underwriting, post-closing, title ordering, and examination.

The need for mortgage process outsourcing is clear. As the industry grows, navigating the new mortgage market effectively requires flexibility, efficiency, and patience from both borrower and lender.

Benefits of mortgage process outsourcing

  1. Better customer service

    Serving customers is increasingly challenging for any business. Delivering customer satisfaction is vital for higher revenue and business expansion. Mortgage lending is a tortuous process that requires significant documentation, large amount of resources, and tremendous effort.

    With the outsourcing of all back-office tasks, the lending company can focus on improving the relationship with their customers. While the customer is engaging with the lender, the outsourcing partner streamlines business processes, accelerates loan processing, minimizes errors, and improves productivity – leading to better customer satisfaction.

  2. Reduced turnaround time

    The mortgage industry has an extremely iterative nature. Market demand pushes lenders to bring modifications in their product portfolios on a regular basis. There are several steps involved in initiating a mortgage, and at each step, the borrower could back out. While outsourcing may not entirely eliminate this possibility, it speeds up the decision-making process and decreases the likelihood of a borrower bailing out of a loan application.

    Incorporating the experience and potential of a professional team that ensures a streamlined process by delivering high accuracy and improved efficiency allows you to meet your targets, while reducing turnaround time significantly.

  3. Focus on core operations and management

    Mortgage process consists of complex tasks such as payment processing, investor relationship management, tax monitoring, accounting, and underwriting that require the attention and supervision of the middle and senior management. Focusing on these aspects is, however, time-consuming.

    Outsourcing these tasks to a skilled team allows you to free up time for some core objectives, such as new product strategies, customer experience, managing compliance risks, business development, and employee engagement. It also helps in re-allocating resources internally for a more productive workflow.

  4. Access to big data analytics

    Big data is an indispensable business resource. Many financial institutions are now actively leveraging big data analytics to serve their customers better. However, analyzing big data is expensive and not all small businesses or banks can afford the technology and expertise needed for it.

    Outsourcing helps you take full advantage of big data and drive analytics-based decisions in loans and pricing models. This can result in significant increase in profits and customer satisfaction.

  5. Access to latest digital technology

    Digitalization is enabling business functions to run smoothly. However, building a digital infrastructure requires a lot of investment and resources. Most outsourcing partners bring expertise in latest technology and have digitalized infrastructure that mortgage lenders can take advantage of.

  6. Minimal overhead costs

    Financial institutions that opt to run their own loan processing teams find the strategy costly and time-consuming. They have to hire and train a team, pay high salaries and benefits, and procure the equipment needed for the job.

    On the other hand, most outsourcing service providers either charge reasonable fees or customize their fees based on your requirements. The outsourced team is already trained and experienced in loan processing. This significantly reduces infrastructure and staffing costs.

  7. Ensuring information security

    Financial companies, especially smaller ones, can also achieve information security benefits through outsourcing. Since it requires large investments, smaller companies usually struggle in handling their information security efficiently. The outsourcing partner ensures information security as part of their responsibility and commitment to the client.

  8. Trained processors and a streamlined process

    Outsourced loan processors are highly skilled professionals. As a client, financial institutions and lenders gain holistic support from them in originating and funding loans as well as promoting stability and security in a simplified and streamlined manner.

Conclusion

Outsourcing the mortgage process has become essential to enable lenders to shift their focus from tedious processes and time-consuming tasks to developing their business, funding loans, and improving customer experience.

Infosys BPM intelligence service for mortgage processing

Mortgage Service Offerings

Mortgage Excellence Framework