Customer Service Outsourcing

White Papers

Getting the bang from the self-service buck - value from self-service

Survival of your business depends on retaining customers and ensuring they come back to you. Self-service works best when ...


Digital advertising and accelerated customer service strategies

The evolution of the digital advertising industry with diversified channels and personalized advertising strategies has created multiple challenges. Infosys believes that enterprises of...


Delivering Cost Efficiency through Language Neutralization

Language neutralization in companies leads to better alignment of activities and opens the door for innovative business strategies and process automation. Further, it saves costs and enhances...


The Art of Managing "Debt Collections" for the Future

In the current economic environment, financial institutions face challenges in debt collection. In this paper, our experts recommend planned customer interactions to increase debt collections and reduce delinquency. They also advocate framing...


Why Business Process Outsourcing will Grow in Europe

Europe is an emerging market for Business Process Outsourcing (BPO), says Michel de Zeeuw, Vice President and Executive Client Partner and Member of Infosys BPM Executive Committee. He believes that companies in Europe...


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