Customer Service Outsourcing
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Survival of your business depends on retaining customers and ensuring they come back to you. Self-service works best when ...
customers embrace a well-designed responsive system on their own that benefit both – businesses and customers alike. In this paper, we discuss the four essential steps to deliver effective self-service.
The evolution of the digital advertising industry with diversified channels and personalized advertising strategies has created multiple challenges. Infosys believes that enterprises of...
tomorrow must adapt to this evolving environment faster with accelerated customer service strategies to realize the full potential of this thriving industry.
Language neutralization in companies leads to better alignment of activities and opens the door for innovative business strategies and process automation. Further, it saves costs and enhances...
customer experience while improving productivity. Companies must exploit this opportunity to remove language barriers and cultural context. This approach equips companies with a competitive advantage, allowing them to seek further cost benefits through centralization and harmonization of business processes.
In the current economic environment, financial institutions face challenges in debt collection. In this paper, our experts recommend planned customer interactions to increase debt collections and reduce delinquency. They also advocate framing...
of collection strategies ahead of new product or service launch. Proactive strategy, technology optimization, quantitative measurement, and analytical tools enable effective debt management.
Europe is an emerging market for Business Process Outsourcing (BPO), says Michel de Zeeuw, Vice President and Executive Client Partner and Member of Infosys BPM Executive Committee. He believes that companies in Europe...
must outsource their business processes to become more scalable and competitive. According to him, Royal Philips has set a trend by signing a seven-year agreement with Infosys BPM to provide Finance and Accounting, and Procurement services to more than 400 Philips organizations globally.