Our dedicated team of after-sales management experts collaborate with you to provide these specialized offerings:
Warranty Management Solution
We leverage an end-to-end solution approach that addresses your warranty challenges involving people, process, and technology. Our one-stop warranty management solution provides you with a collaborative methodology that integrates the following:
- Claims management
- Dealer management
- Supplier recovery
- Financial management
- Warranty analytics
Service Revenue Management Solution
We adopt a comprehensive approach to assist you in optimizing
service revenue management. Our solution encompasses the complete lifecycle of a contract and also includes database management and analytical reporting. The five components of our solution include:
- Monitoring installed base activity
- Confirming installed base changes and updating contracts
- Creating contracts and renewing processes
- Maintaining software license agreements
- Creating pro-forma service invoices for time and material (T&M) work
After-sales service is a strategically important area as it involves direct interaction with the customer. Does it play a pivotal role in your enterprise, in improving the efficiency of revenue-enhancing initiatives? Does it have a substantial impact on customer satisfaction and consequently on the re-purchase rate of your products/services? With organizations moving from “customer service” to customer experience, we believe after-sales support plays a pivotal role in customer loyalty, which, in turn, results in profitable revenue growth.
Service Parts Management solution
Our after-sales holistic solution integrates with your organization’s ecosystem, helping unlock significant value through the uplift of service revenues and prevention of revenue leakage. We perform sensitivity analysis, monitor the entire value chain, and provide efficient service supply networks
Inventory Optimization in Maintenance Repair and Operations (MRO) solution
Our cloud-based technology and innovative sales service delivery models ensure that your organization cuts the total cost of ownership (TCO) related to operations, reduces working capital, and decreases stock-outs