Sales and Fulfillment

Service Offerings

Business Process Management Offering for Third-party Logistics Service Providers

We have been a partner of choice for some of the top integrated logistics service providers (LSPs), shipping lines, freight forwarding, and multi-modal transportation operators. Fortune 100 enterprises, who are pioneers in achieving supply chain excellence, also leverage our service capabilities.

The unique advantage of delivering technology solutions along with support services has helped us develop a core team with high-domain orientation. Close working relationships with different industry verticals ensure that we understand supply chain process priorities, your objectives, and the criticality within the entire chain. We constantly utilize our strong process management capabilities to deliver supply chain process excellence to customers like you.

Focus areas
Our aim is to create and deploy services that address a wide range of challenges in this space.
For instance, we focus on the following:

  • Tracking asset management and maintenance
  • Activity-based billing
  • Reduction in service delivery cost
  • Management of DSO
  • Management of information security
  • Adoption of technology
  • Consolidation of multi-company, multi-site operations
  • Provision of global visibility to customers
  • Concurrent support for differing business processes across industry verticals
  • Resource training and development

Range of Services

Our dedicated team of experts collaborate with you to provide these specialized offerings

ServiceDetails
Operations and fulfillment support
  • Order entry
  • Order validation
  • Ocean, air, and road export / import documentation
Customer service
  • Help desk support
  • Customer quotes
  • Pre-advice notification
  • Shipment and event cargo tracking
  • Reverse logistics support
Sales and marketing support
  • Customer master data management
  • Sales reporting
  • Web content management
  • Campaign management
  • Survey and feedback analysis
Optimization and benchmarking
  • Optimized order allocation
  • Vehicle capacity optimization
  • Warehouse space optimization
  • Material flow optimization
  • External and internal benchmarking
Compliance management
  • Vehicle mass monitoring
  • Driver fatigue management
  • Infringement management and tracking
  • Subcon records management
  • Policy renewal tracking
  • Driver training record management
Procurement, finance, and accounting
  • Procurement management
  • Accounts payable
  • Accounts receivable
  • Disputes management
  • Reconciliation
  • Internal audits
Analytics and reporting
  • Business KPI dashboard (cost, service, compliance)
  • Service level agreement (SLA) tracking and reporting
  • MIS reporting
  • Customer specific reporting
  • Fuel analytics
  • Carbon footprint analysis
Business process management for 3PLs

Business outcomes
Our wide range of services provide the following primary benefits:

  • Cost efficiency: Eliminate redundancies in operational processes and cut costs by reducing efforts spent on non-core activities
  • Process excellence: Streamline and harmonize process across service offerings and accelerate transformation
  • Scalability and reach: Global service delivery model for supporting growth
  • Enhanced customer experience: Seamless customer service capability, ease of access, multiple touch points, and measurable and predictable quality
  • Visibility: Provide visibility into cost levers, and leverage detailed reporting and analytics to drive efficiency and savings
  • Flexibility: Build flexible processes and systems

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